The Defense Group of Leidos has an immediate opening for a VTC Operator Level 2 at The Pentagon, in the National Capital Region.
Leidos is providing IT repair, maintenance, operations, logistics, and engineering services to ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems. The VTC Operator will plan, design, and evaluate VTC networks and recommend solutions to support, maintain, and repair client’s audio-visual and video conferencing networks and systems. This includes maintaining, distributing, installing, configuring, repairing, and upgrading various electronic products while ensuring their optimal performance as well as doing adjustments and VC configuration changes. The selected candidate will also troubleshoot problem areas in a timely and accurate fashion and assist technicians where required.
•Perform and lead less experienced technicians to identify and deliver required audio-visual service levels according to customer policies and user requirements.
•Provide analysis, diagnosis, and resolution of complex AV and VC hardware problems and networks for customer and recommend and implement corrective solutions.
•Develop processes to effectively troubleshoot AV and VC issues onsite and over the phone.
•Ensure stability of teleconferencing & video conferencing equipment, networks and other presentation equipment.
•Receive and respond to incoming calls, walkups, and/or e-mails regarding AV and VC software/hardware problems.
•Document instances of AV equipment failure, repair, installation, and removal.
•Troubleshoot AV issues using the appropriate testing tools.
•Provide periodic audit of inventories to mitigate risk of damage or theft.
•Bachelor's degree and 3+ years of overall related video teleconferencing experience. Additional training, relevant certification, and/or years of experience may be substituted in lieu of a degree. •Currently possess any one of the following qualifications: Cisco Video Network Specialist, Cisco TelePresence Solutions Specialist, Polycom RealPresence, Polycom RealPresence Infrastructure, SONY VTC, and/or other relevant certification.
•Currently possess an active TS/SCI security clearance.
•Currently possess DoD 8570 certification at IAT I - A+, Network+ or Security
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Field Services
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to email@example.com.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.