To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at career-events.leidos.com.

Whenever possible, we are using telephone meetings and online chats to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader.

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00028750
Location: Trevose, PA
Category: Administrative
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Evening
Potential for Telework: No
Clearance Required: ADP2 / IT2
Referral Eligibility: Ineligible
Group: Health

This job posting is no longer active.

Share: mail twitter linkedin

Description

Job Description:

Leidos is currently seeking a qualified Global TRICARE Service Center (GTSC) Beneficiary Service Representative/Bilingual Second Shift for our Trevose, PA location.

Military and Veteran’s Health Solutions Group TRICARE Overseas Program (TOP) program provides enrollment, marketing, and education services to military communities around the world. The TOP enrollment program includes the Pacific, Eurasia-Africa, and Latin America and Canada (TLAC) regions and the Global TRICARE Service Center in Trevose, PA.

Position Overview:

Under minimal supervision, serve as TRICARE liaison for TRICARE Overseas Prime (TOP) beneficiary population. Independently perform a variety of tasks that are broad in nature and concerned with customer service, enrollment/disenrollment, portability, TRICARE education, and issues tracking. Maintain confidentiality and ensure that information meets the standards and requirement established by partnering professional organizations.

Reports to the GTSC Call Center Manager.

Hours: 2nd shift Approximate Hours 3pm-11:30pm

Approximate work schedule: Four work days and one weekend day

New hire training is a requirement of the position; new hire training is conducted for all shift positions between the hours of 8am-5pm: M-F (4-6 weeks). Ability to attend training during this time frame is required.

Primary Responsibilities

List daily duties and/or specific job responsibilities

Responsibilities:

•Process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System (DOES)

•Enroll beneficiaries over the phone.

•Assign primary care managers to TRICARE beneficiaries.

•Verify eligibility information for remote beneficiaries.

•Provide education and enrollment information to beneficiaries.

•Answer phones and handle faxed enrollment forms.

•Research and interpret benefits, policies, and procedures to military staff, remote site points of contact, and other resources.

•Work day, evening, overnight, and/or weekend hours, if assigned.

•Maintain electronic system/paper files and data integrity.

•Determine the appropriate assistance levels and when call forwarding or other referrals are needed to address the beneficiary’s question.

•Collect, process, retrieve, and disseminate transfer information to support the TRICARE active duty portability process.

•Complete all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines to include proper handling of Protected Health Information.

•Complete on a timely basis and comply with all required HIPAA, Leidos, and other training and refresher courses.

•Maintain required system accounts.

•Be eligible to obtain and maintain ADP II/IT II clearance.

•Adhere to the dress code at the GTSC Call Center.

.

Required Education and Skills:

  • High school diploma or GED. Associate’s degree preferred.
  • Three years’ cumulative experience in the following areas:
  • U.S. military healthcare delivery system or civilian managed care medical/administrative environment.
  • Medical or clinical environment.
  • Customer service experience in a public environment.
  • Eligible for and maintain ADP II/IT2 clearance.

Key Competencies:

•           Fluent in English

•           Bilingual (Spanish)

•           Very good written and oral communications skills.

•          Computer literate with Internet research experience.

•          Proficient with Microsoft Office 2010 or later applications—Word, Excel, and Outlook.

•          Ability to communicate tactfully and professionally with people.

•           Ability to work independently and under general supervision.

•          Excellent organizational and time management skills.

•           Detail oriented.

•           Ability to multitask.

•    Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System and DOES.

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

ADP2 / IT2

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Evening

Requisition Category:

Professional

Job Family:

Administrative

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community