Leidos currently has an opening for a Help Desk Specialist to work in our Rockville, MD office. This is an exciting opportunity to use your experience to support an End User Customer Support program under the Nuclear Regulatory Commission (NRC).
In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN (Virtual Private Network), as well as troubleshoot issues with Microsoft Office Suite, Windows 7/10, printers and networks. The help desk specialist will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed.
- Provides Help/Service Desk support to end users on a variety of issues
- Identifies, researches, and resolves technical problems
- Ability to diagnose data communications problems using specialized tools, test equipment, and software utilities
- Responds to telephone calls, email and personnel requests for technical support
- Documents, tracks and monitors the problem to ensure a timely resolution
- Has deep knowledge of commonly-used IT concepts, practices, and procedures within a particular field
- Coordinates cross-tier integration to ensure consistent and repeatable processes
- Helps drive decisions on administrative or operational matters and ensures operations' effective achievement of objectives.
- Relies on instructions, pre-established guidelines and experience to perform the functions of the job
- An Associate's degree and a minimum of 1 year experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree. Knowledge of Windows, MS Office, Troubleshooting, Logging Tickets, A+, Network + or Security +
Must be able to obtain an NRC Public Trust Clearance prior to start. Due to contract requirements, U.S. Citizenship or U.S. Permanent Residence is required.
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:None
Scheduled Weekly Hours:40
Job Family:Customer Support
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.