To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://leidos-events.ttcportals.com.

Whenever possible, we are using telephone meetings and online chats to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader.

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00029645
Location: Springfield, VA
Schedule (FT/PT): Full Time

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Description

Job Description:

Have you ever wondered what it would be like to work with one of the BEST in government contracting?  Ranked by Forbes in 2018 as a Top 100 government contractor and one of the World’s Most Ethical Companies, Team Leidos is one you don’t want to overlook.   We know once you join our team, you are sure to go home at the end of every day knowing YOU MADE A DIFFERENCE, resulting in one of the most REWARDING careers you could have imagined.   WE WANT YOU!!

We seek to build a team of Desktop/Voice-Video technicians who can perform multiple functions. We understand that people have specialties, but seek people open to cross training and willing to apply their skills in multiple areas. The Desktop Support/Voice-Video technicians provides PC, telephone, and voice and video conference support.

WHAT YOU WILL BE DOING:

  • Unpacking and setting up PCs
  • Installing PC operating systems via scripted install packages 
  • Installing application software on PCs via scripted install packages
  • Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur
  • Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.
  • Performs all administration involved with PC (desktop/notebooks) distribution including             
  • Performing inventory on software and computer stock and making request for order or ordering new equipment
  • Performs service center technology support which may include duties such as installing an IP phone, installing COTS – GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur
  • Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.
  • Support network and locally attached printers
  • Use of the Support Center ticket database to track, update and close tickets.
  • Create and maintain documentation to help train employees resolve day to day issues and  knowledge transfer 
  • Identify and execute process improvements and other enhancements that improve operational efficiency. 

WHAT YOU NEED TO SUCCEED:

  • Security +
  • Bachelors Degree and 4 – 8 years of prior relevant experience or Masters Degree with 2 – 6 years of prior relevant experience
  • TS/SCI level security clearance
  • Experience with Video Teleconference (VTC) equipment.  
    REMEDY experience processing tickets 
  • Interface with the customers to provide training on various VTC equipment, to enhance their knowledge of  CISCO TelePresence Management Suite (TMS)
  • Must have a working knowledge of TMS, CISCO TelePresence  6000,8000 MXP, EX90,DX80, SX20 and H323, H320 and SIP protocols.

"External Referral Eligible"

UFS

External Referral Bonus:

Eligible

Potential for Telework:

No

Clearance Level Required:

Top Secret/SCI

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Systems Administration

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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