Service Desk Lead - CJTF HOA

Description

Job Description:

Are you interested in continuing your career in CJTF HOA/AFRICOM in a mission focused environment? Leidos has an excellent opportunity for an experienced, self-directed, Service Desk Lead.  This position is in support of a Department of Defense (DoD) organization, CJTF-HOA located OCONUS in DJIBOUTI, Africa.  This position is required to travel OCONUS. 

About the Role...

• Supervises and manages the daily activities of configuration and operation of business systems which may be mainframe, mini, or client/server based.
• Optimizes system operation and resource utilization, and performs system capacity analysis and planning.
• Provides assistance to users in accessing and using business systems.
• Performs a variety of difficult assignments associated with monitoring and controlling computer operating systems.
• Supervises and manages the daily activities of configuration and operation of business systems.
• Optimizes system operation and resource utilization, and performs system capacity analysis and planning.
• Provides assistance to users in accessing and using business systems.
• Sets up and maintains more than one type of computer system such as Open VMS Systems/DSM environments, UNIX systems (SCO and SUN), and Windows systems.
• Analyzes system faults and troubleshoots and runs diagnostic tests on operating systems and hardware to detect problems.
• Evaluates and installs developed software during various phases of testing. Reviews and prepares documentation for systems, tests and installation of software.
• Investigates and recommends methods and techniques for obtaining solutions.
• Initiates preventive maintenance on the operating systems as well as repair to system/environment problems.
• Administers systems/environment solutions for multiple projects with varying schedules.
• Interfaces with vendors for trouble calls.
• Supports the planning of system/environment requirements for individual projects.  May provide work direction and guidance to others.
• Communicates clearly and succinctly both written and orally, and present products and ideas in a business-like manner.  
• Works in dynamic fast paced environments that require team interaction and coordination of efforts.  
• Demonstrates experience in interfacing with both client managers and system users.
• Supports systems and applications on a geographically dispersed Windows 10 Enterprise network with multiple types of servers and server applications.
• Performs Windows system administrator functions supporting a global Active Directory infrastructure in a mixed Windows environment.  
• Provides senior level knowledge and Tier 1/2 support to the customer and their components to include Tier 1/2 infrastructure troubleshooting and support that involves the configuration and administration of servers in their area of operation. 
• Provides remote support and/or travel to customer servers and sites as required.  
• Demonstrates experience maintaining and supporting network devices consisting of primarily Cisco routers and switches.  
• Uses knowledge and capability to successfully provide necessary administration and maintenance support of this system.

Required Qualifications:

• Must hold an active Secret Clearance and be able to maintain
• BA/BS + 5 years, AA/AS +7 years. a major cert + 9 years or 11 years of recent specialized experience
• MCSA: Windows 10/Office 365 certification
• CompTIA Security + (IAT Level II or greater), current
• Eligible for TESA

Preferred Qualifications:

• ITIL v3 - Foundation
• Automation using Microsoft PowerShell, VBScript, or batch files
• Experience with Microsoft SCCM
• Adaptable to changing circumstances and operational needs
• Experience working in VmWare ESXi environments
• Experience with network storage (SAN/NAS)
• Experience with enterprise backup solutions
• Understanding of Department of Defense Military standards
• Experience working with and supporting Cisco Routers and Switches

CITS3

CITS III

External Referral Bonus:

Potential for Telework:

Clearance Level Required:

Travel:

Scheduled Weekly Hours:

Shift:

Requisition Category:

Job Family:

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.