The Leidos Civil Team has an opening for a Change Management Manager to support critical applications with the Internal Revenue Service in Lanham, MD.
The Change Mgmt Manager will provide leadership on quality and process on a mission-critical program. The Change Management Manager is responsible for ensuring that all software and hardware deployments are planned, validated and released with reliability, scalability, supportability and security across our cloud based and physical environments. The successful candidate shall evolve the change process by innovating automated methods of discovering, logging and delivering change while reducing risks and improving stability. And, relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction.
What You'll Get to Do:
The successful Change Mgmt. Manager shall:
•Lead the ITIL execution of Change Management within our organization.
•Cultivate a diverse, high-performing team that develops, recognizes and retains the best people and challenges them to advance their technical and engineering skills to meet the demands of rapidly evolving technologies and to transition from physical to cloud based infrastructure.
•Direct daily 24/7 operations of the team; enforcing priorities, monitoring and analyzing operational effectiveness metrics and ensuring problems are identified and solved quickly and efficiently.
•Oversee the production pipeline and ensure deployments minimize downtime to end users and customers
•Works collaboratively with technology teams involved in the release process to ensure compliance with defined SLA’s.
•Define and implement measures of change management performance, producing and presenting regular management analysis and reports.
•Consolidate and harmonize global change management process in assurance of consistent execution across varied teams
•Evolve the change process by innovating automated methods for ways of discovering, logging and delivering change while reducing risks and improving stability.
•Foster a culture that leverages metrics to make informed decisions and guide change.
•Provide support to project teams in configuring and base-lining project items.
•Prepare configuration documentations and maintain Configuration Management (CM) database.
•Review and recommend improvements to existing CM processes.
•Maintain data quality, integrity and security of CM database.
•Schedule audits on CM database and assist in implementing audit recommendations.
•Develop security guidelines to avoid unauthorized damage or usage of project items
•Work with configuration teams in development and enhancement of CM tools.
•Assist in management, maintenance and automating of CM tools.
•Maintain proper version controls of software deliverables.
•Oversee the delivery of software applications in test and deployment environments.
•Analyze configuration issues and propose appropriate resolutions.
•Bachelor’s degree with 8+ years of prior relevant experience in Change Management leadership supporting large and complex environments.
•Demonstrated experience leading Change management for a complex IT solutions on a large Program (200M+).
•Minimum of 3 years in the implementation of cloud technologies.
•Experience working with large and geographically distributed teams required.
•Practical experience with ITIL required; lean and agile methodologies .
•Demonstrated experience working with and briefing very high level customer execs, Leidos execs, and community stakeholders on project status and strategy for evolution.
•Demonstrated experience using and managing a variety of open source technologies and cloud services.
•Master's degree from an accredited college or university in computer science or related field.
•Demonstrated experience in network engineering and operations with emphasis on CBP capabilities.
•Experience with biometric technologies, especially facial recognition.
•Demonstrated experience in large Oracle database migrations and implementation to open source database solutions.
•Demonstrated experience in Secure DevOps/Agile concepts and processes.
•Demonstrated experience in ITIL, ISO20000 / ISO27001 implementations.
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:None
Scheduled Weekly Hours:40
Job Family:Business Systems Analysis
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.