Tier 2 System Maintainer

Description

Job Description:

The National Solutions Group at Leidos has an opening for a Tier 2 System Maintainer supporting mission applications maintenance in Melbourne, Florida. This is an exciting opportunity to apply your skills and experience to support our customer’s mission.

Primary Responsibilities
•Ensures the availability and activity of mission critical launch communications systems through proactive updates, testing, maintenance, and support. 
•Works with a team and independently to maintain and ensure system continuity. 
•Creates, updates or enhances maintenance and operations documentation.
•Independently performs incident and problem management to resolve or escalate issues in order to restore service to government customers. 
•Updates or creates knowledge articles to train and have just in time training for Tier 1 to resolve system and hardware interruptions without escalation to Tier 2.
•Ensure the availability of mission processors through proactive Tier 2 Software and hardware maintenance
•Perform incident and problem management to resolve or escalate hardware and system issues
•Support system and hardware configuration management and change management activities
•Support system and hardware service transitions 
•Perform request fulfillment activities including account management and hardware and system configuration changes
•Coordinate with other maintenance, operations and engineering contracts as required
•Document all hardware, software and system work performed
•Create, update or enhance maintenance and operations documentation
•Ensure security of mission processors and IT infrastructure
•Provide call-in support as required

Basic Qualifications
•Active TS/SCI with Polygraph
•Typically requires BS and 2- 4 years of prior relevant experience.
•Launch or mission operations experience
•Experience performing Tier 2 hardware and system maintenance on mission critical systems
•Experience supporting and performing configuration management, change management and service transition
•Excellent verbal and written communication skills
•Proven ability to work collaboratively and constructively as part of a team
•Must be willing to perform call-in support as required

Preferred Qualifications
•Strong Analytical skills
•SharePoint, NETS, ServiceNow
•ITIL Foundations certification
•Current DoD 8570 certification applicable to the position (typically Security+)

External Referral Bonus:

Potential for Telework:

Clearance Level Required:

Travel:

Scheduled Weekly Hours:

Shift:

Requisition Category:

Job Family:

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.