The National Solutions Group at Leidos has an opening for a Tier 2 System Maintainer supporting mission applications maintenance in Santa Barbara, California. This is an exciting opportunity to apply your skills and experience to support our customer’s mission.
•Ensures the availability and activity of mission critical launch communications systems through proactive updates, testing, maintenance, and support.
•Works with a team and independently to maintain and ensure system continuity.
•Creates, updates or enhances maintenance and operations documentation.
•Independently performs incident and problem management to resolve or escalate issues in order to restore service to government customers.
•Updates or creates knowledge articles to train and have just in time training for Tier 1 to resolve system and hardware interruptions without escalation to Tier 2.
•Ensure the availability of mission processors through proactive Tier 2 Software and hardware maintenance
•Perform incident and problem management to resolve or escalate hardware and system issues
•Support system and hardware configuration management and change management activities
•Support system and hardware service transitions
•Perform request fulfillment activities including account management and hardware and system configuration changes
•Coordinate with other maintenance, operations and engineering contracts as required
•Document all hardware, software and system work performed
•Create, update or enhance maintenance and operations documentation
•Ensure security of mission processors and IT infrastructure
•Provide call-in support as required
•Active TS/SCI with Polygraph
•Typically requires BS and 2- 4 years of prior relevant experience.
•Launch or mission operations experience
•Experience performing Tier 2 hardware and system maintenance on mission critical systems
•Experience supporting and performing configuration management, change management and service transition
•Excellent verbal and written communication skills
•Proven ability to work collaboratively and constructively as part of a team
•Must be willing to perform call-in support as required
•Strong Analytical skills
•SharePoint, NETS, ServiceNow
•ITIL Foundations certification
•Current DoD 8570 certification applicable to the position (typically Security+)