Leidos is excited continue their work with a Federal law enforcement agency. The Tier 2 Technician must have the ability to work in an environment where problem solving and organization is required, have good verbal and written communication skills to coordinate with co-workers within software team.
Daily tasks will include: resolving help desk tickets, monitoring systems, software testing, and coordinating with software developers. A diverse set of skills will be required to resolve a complex and wide ranging set of problems. Provides technical support and troubleshoots solutions for a wide range of software applications. Utilizes problem solving skills to resolve help desk tickets and make recommendations to software developers. Monitors system and software status. Resolves outages and elevates to Tier 3 as needed. Possible light design and programming work supporting Tier 3 support.
Qualifications - REQUIRED SKILLS: Fluent in use of Microsoft Office products. Experience writing and editing training products and documents. Develops and creates documentation and support materials.
MUST CURRENTLY HAVE A SECRET OR HIGHER CLEARANCE.
DESIRED SKILLS: Previous work the Department of Justice (DOJ) desired.
EDUCATION & EXPERIENCE: Typically requires BS degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Secret
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.