To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00035025
Location: Washington, DC
Category: Business Systems Analysis
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI with Polygraph
Referral Eligibility: Eligible
Group: Intelligence

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Description

Job Description:

Leidos is seeking a Service Desk Systems Engineer who wants to work on a new agile DevSecOps project in an IC DoD customer space.  Leidos is building a new team to develop new structure and applications for our customer. We are looking for a collaborative and forward leaning individual who wants to tackle challenges and be a part of creating innovative solutions. In return, Leidos will invest in you with a new enhanced leave plan, generous 401k, and training to name just a few great benefits. Ready to tackle your next challenge - then we want you on our team.

This role designs, develops, implements, and maintains an Enterprise Service Desk IT platform (such as JIRA, ServiceNow, or Remedy) to support ITSM processes and artifacts. This role requires customer support skills and must interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements. This role performs software development activities to ensure requirements are successfully implemented and tested.

Primary Responsibilities

  • Design, develop, implement, and maintain an Enterprise Service Desk IT platform (such as JIRA, ServiceNow, or Remedy) to support ITSM processes and artifacts.
  • Interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements for customers through direct support.
  • Perform software development activities to ensure requirements are successfully implemented and tested.
  • Responsible for evaluation, selection, installation, configuration, operation, and administration of the ITSM tools suite.
  • Evaluate alternatives including cost and risk, supportability and analyses for total systems.
  • Perform business process definition and optimization, workflow management, service management support, integration, system testing, metrics identification, and reporting.
  • Apply comprehensive knowledge of Service Desk operations across key tasks and high impact assignments.
  • Plan and lead major technology assignments.
  • Evaluate performance results and recommend major changes affecting short-term project growth and success.
  • Function as a technical expert across multiple project assignments.
  • May mentor and/or supervise others.

Basic Qualifications

  • Possess customer support skills to interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements.
  • Possess expertise in designing, developing, implementing, and maintaining an Enterprise Service Desk IT platform (such as JIRA, ServiceNow, or Remedy) to support ITSM processes and artifacts.
  • Possess expertise to evaluate, select, install, configure, operate, and administer ITSM tools suites ability to evaluate alternatives including cost and risk, supportability and analyses for total systems.
  • Possess ability to interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements.
  • Possess ability and experience to apply a comprehensive knowledge of Service Desk Software development, implementation and maintenance across key tasks and high impact assignments.
  • Possess experience in planning and leading major technology assignments and functioning as a technical expert across multiple project assignments.
  • Possess experience in evaluating performance results and recommending major changes affecting short-term project growth and success.
  • Possess experience in mentoring, supervising, and managing team members. 
  • The candidate must have a Bachelor's degree with 8-10 years of experience; or Master's degree with 6-10 years of experience. Years of experience may be used in lieu of degree.

US Citizenship is required.

TS/SCI with Poly required.

Preferred Qualifications

  • Doctorate in a technical domain.

ITMOD

     

External Referral Bonus:

Eligible

Potential for Telework:

No

Clearance Level Required:

Top Secret/SCI with Polygraph

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Business Systems Analysis

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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