Knowledge Management Specialist use both words and visual aids to explain difficult concepts, often to nontechnical audiences. Work products for Knowledge Management Specialist include instruction manuals, process documentation, and quick reference materials. Whether they support internal or external customers, knowledge management specialists’ ultimate goal is to communicate complex information in a clear and concise manner.
While knowledge management specialists may write about a very wide variety of topics, their duties tend to fall into several functional categories: Study Products and Processes, Much of a knowledge management specialist’s job consists of learning the information they need to communicate. This can come in the form of observation, formal training sessions, or other research. KM specialist may use products or observe processes in action to gain a better understanding of them. Consult Subject Matter Experts, Knowledge Management Specialists frequently work with administrators, engineers, and others responsible for key processes to gain an understanding of their subject matter. The information elicited from interviews and other communications provides the foundation for the final written product, although a significant amount of “processing” is typically required. Produce and Maintain Documentation
Knowledge Management Specialists produce documents that distill complex technical concepts for a broader or less technically experienced audience. Some documents used internally to help train employees or provide uniformity for large organizations. Others, such as end-user manuals, designed for a general readership. Knowledge Management Specialists also maintain existing documentation and keep it up to date as products or processes change.
This hands-on role requires great attention to detail, excellent organization skills and flexibility to pivot between highly visible customer priorities to meet deadlines. This position requires candidates to have a current TS/SCI with ability to obtain poly.
• Develop Knowledge Management materials by completing thorough research, analyzing educational resources and assessing the needs of Agency.
• Confer with stakeholders and leverage Service Desk problem ticketing data to identify trends where increased and/or modified Knowledge Management documentation is required.
• Maintain schedule of planned Knowledge Management and related document releases.
• Gather and research graphics and imagery for multi-dimensional messaging.
• Write strategic, clear, and concise copy with the ability to adapt to specific and targeted audience.
Job Skills & Qualifications:
• Requires a Bachelors Degree and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
• Experience in lieu of degree.
• Explanatory writing skills – technical writers must be able to convey complicated ideas to non-expert readers with clarity and a minimum of obscure jargon.
• Information gathering – whether they’re reading existing literature, interviewing subject matter specialists, or analyzing processes, technical writers conduct extensive research to prepare for their writing tasks.
• The ability to absorb complex information and compile good working notes is important for successful technical writing.
• Graphic design – a technical writer may employ a variety of charts, diagrams, and other visual aids to help communicate technical concepts.
• Editing – technical writers work together by reviewing and editing each other’s work to improve its clarity and consistency.
• Familiar with customer / mission.
• Analyzing Data and Information — identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Ability to work with minimal supervision.
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI
Scheduled Weekly Hours:40
Job Family:Writing and Editing
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.