To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00036235
Location: Vienna, VA
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: None
Referral Eligibility: Ineligible
Group: Civil

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Description

Job Description:

Leidos Digital Solutions, Inc. (DSI) is seeking a Software Helpdesk Analyst to join our Customer Service Center team.  This is an early to mid-career opportunity for candidates with strong communication skills, advanced customer service focus, and analytical troubleshooting abilities. We serve high profile customers including clients on Capitol Hill with users in all branches of federal, state and local governments as well as commercial clients.  DSI delivers industry-leading digital communications and workflow software along with excellent customer support.  This position provides an opportunity for growth from basic to advanced technical knowledge and support levels within our service center.

Primary Responsibilities:

The Software Helpdesk Analyst provides technical support to high profile government customers by telephone, email and online chat. Support activities include proprietary software end-user assistance, desktop, laptop and printer troubleshooting and diagnosis.

The successful candidate is a constant learner of all new features in the Leidos proprietary software package he or she supports and applies new concepts to provide consultations, troubleshooting, creative problem-solving and training to end-users.

This individual is able to analyze research and solve complex problems independently and seeks collaboration with fellow team members when needed to meet customer deadlines and complete tickets in a timely manner. He or she applies focus on customer service, proactive communication and documentation in ticketing systems.

Usually requires high school diploma OR equivalent and 3 - 5 years of prior relevant experience.

Basic Qualifications:

Sound troubleshooting skills are necessary with the ability to solve a wide array of software support calls as well as basic support for computers, network printers, mobile devices, and other hardware/software problems.

6 months experience providing CRM (customer relationship management) OR workflow software support.

Demonstrated ability to work independently, take initiative/ownership of issues and exercise good judgment with high profile customers.

Experience providing high profile/high visibility support to VIP customers.

Ability to obtain and/or maintain Public Trust security clearance.

2 years experience with:

  • -Help Desk IT and software end-user (how-to) support.
  • -IT service management systems (i.e. ITSM, Remedy).
  • -Active Directory Users, Computers and Email Administration.
  • -Remote support technologies (supporting remote users).
  • -IT customer support for the following environments: Enterprise Windows Operating Systems (Windows 7, 8, 10).
  • -Microsoft Office 2013/2016/365 (including transition support from one version to the next).
  • -Internet Explorer application/browser settings (Active X scripting, pop-up blockers, etc.).
  • -Troubleshooting and configuring basic network connectivity and settings for workstations and printers.

Preferred/Desired Qualifications:

  • Experience providing support for Intranet Quorum software is a plus.

Leidos

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges.

Through science and technology, Leidos makes the world safer, healthier and more efficient.

Leidos is growing! Connect with us on LinkedIn and Facebook.

We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

None

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Customer Support

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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