To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00037153
Location: San Antonio, TX
Category: Customer Support
Schedule (FT/PT): Part Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust
Referral Eligibility: Ineligible
Group: Defense

This job posting is no longer active.

Share: mail twitter linkedin

Description

Job Description:

The Leidos Defense Group has an immediate Part-Time opportunity for a Service Desk, Help Desk professional, based at San Antonio, Texas.


This position supports the Defense Civilian Personnel Data System (DCPDS) program.
 
Will be responsible for providing part-time Desktop Services support. 
Required ability to work flexible schedules to support mission requirements.
Solid communication skills to interact with system owners, DCPDS Operations and Engineering teams, to receive and status incidents on Windows server and storage.
Ability to create and maintain system documentation and reports. 
Excellent telephone skills. 
The ability to triage a trouble call and troubleshoot and fix the problem, or assign the problem (via an internal ticketing system) to a senior Windows Administrator.

Primary Responsibilities:
Answer telephones and coordinate with other DPCDS teams on IT support issues.
Communicate and assist in the day-to-day tasks of the other team members.
Communicates and collaborates with DCPDS team leads and Managers.
Provides troubleshooting and incident resolution for Tier 1-3 problems.

Basic Qualifications Requirements:
High School or equivalent and 1 year experience.
Must be US Citizen.
Public Trust Clearance.
Demonstrated experience with Windows 10, illustrated through work background.
Demonstrated experience with basic network and printer functionality and configuration.
Experience with installation, configuration, implementation, or Windows 10.
Experience patching Windows Desktops.

Desired Experience:
Dell/HP hardware familiarity.
Ability to work in an environment with evolving requirements and dynamic schedules.
Positive/supportive attitude.

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

Public Trust

Travel:

No

Scheduled Weekly Hours:

25

Shift:

Day

Requisition Category:

Professional

Job Family:

Customer Support

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community