Leidos has an opening for a Customer Engagement Lead at Scott Air Force Base, IL.
Our customer, the Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. Our Network Operations Center (NOC) team provides 24x7 global DoD information network (DoDIN) operations and incident management support.
•Lead a team of 7+ employees/subcontractors.
•Responsible for time charging oversight to include timely submittal, review and approval of accurate time cards.
•Conducts performance reviews of assigned personnel.
•Engage with senior leadership on any issues or updates within Customer Advocacy Team.
•Research and document specifications for network architecture, evaluating and recommending new technologies to enhance current capabilities, and performing needs assessments.
•Utilize systems analysis techniques and procedures, including consulting with users to determine hardware, software or system functional requirements in support of Defense Information Systems Network resources.
•Evaluate various components of the network, recommends and implements new technologies to enhance current and future network capabilities.
•Manage and oversee all SharePoint/MSS activity assigned to each team member.
•Engage daily with the team during telework times to ensure no issues are arising.
•Provide expectation for task assigned and set metrics for the team to reach.
•Perform support activities for a broad range of programs including planning, designing, programming and evaluating various components of the network.
•Bachelor's degree in a relevant IT engineering discipline and 4+ years overall related experience; additional experience, education and training may be considered in lieu of degree.
•Knowledge of network services (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc) and network hardware.
•Knowledge of implementing, administering, performing testing, and analyzing network systems.
•Understanding of basic telecommunications and information technology terms and technology.
•Strong written and verbal communications, team building and collaboration skills.
•Strong working knowledge of Microsoft Office products.
•Must have an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI).
•DoD 8570 certification at IAT level II, Security+ CE.
•DISA Request Fulfillment process and associate documents (TSRs, TSOs, completion reports) and circulars experience.
•Understanding of Department of Defense, its policies, and hierarchy.
•Understanding DISA organizational structure and how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements.
•Network certifications: Cisco Certifications (CCNA, CCNP, etc.), Microsoft certifications (MCSE, etc.), security certifications (Security + CE, CISSP, etc.)
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Secret
Scheduled Weekly Hours:40
Job Family:Network Administration and Ops
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.