To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00039543
Location: Springfield, VA
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Top Secret/SCI
Referral Eligibility: Eligible
Group: Intelligence

Share: mail twitter linkedin

Description

Job Description:

The Leidos Intelligence Group currently has an opening for a Unified Communication Support Engineer to work in our Springfield VA. location. This is an exciting opportunity to use your engineering skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission at the National Geospatial-Intelligence Agency (NGA).  In this mission, we provide NGA with a bridge to the future, strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS for NGA, provide continuous improvement in the effectiveness and efficiency of UFS, implement special orders to rapidly support mission needs without disrupting daily operations and posture NGA to transition to future IC DTE service offerings.

Principal Duties and Responsibilities:

  • Quickly respond to customer issues regarding application/hardware related issues, resolve on the spot problems. 
  • Candidates must be able to replicate issues for internal analysis/diagnosis, and prepare/proofread technical documentation accurately depicting the problem and/or solution for feedback to developer/vendor and program.
  • Must possess strong work ethic; good customer service skills and strong attention to detail
  • Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
  • Provides software and system troubleshooting and support
  • Provides technical support and training to end-user
  • Maintains current knowledge of relevant technology as assigned
  • Participates in special projects as required.
  • Must be willing and enthusiastic to learn and adapt to new and cutting edge technologies
  • Must be willing to work with clients to help meet their expectations
  • Must be able to prioritize time and efforts appropriately in busy work environment
  • Must be team player and willing to both share knowledge and learn from others to ensure team's success
  • Performs additional related duties as requested.
  • Position-Specific Demands: Mental; Visual and/or Physical. Must be able to lift and move audio/camera equipment up to 30 pounds.
  • Must be able to walk distances quickly and comfortably to support large geographically dispersed customer base across large office building
  • Manages the functionality and efficiency of Audio/Visual systems supporting major conference events. Maintains the integrity and availability of systems

 
Desired Skills:

  • CUCM version 
  • Cisco Unity Connection
  • Meeting Place
  • Cisco Jabber IM&P 
  • Sectera Viper phones 
  • Analog Gateways (VG 202, VG 224)
  • Cisco SCCP and SIP based 7900, 9971 and 8800 series model phones. Cisco DX 80 DVTC.
  • RTMT to monitor system health 
  • Analog fax machines/E-fax
  • Must currently possess a TS/SCI with ability to obtain Poly to be considered

Education & Experience:

  • Requires Bachelors Degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
  • Experience in lieu of degree.

External Referral Bonus:

Eligible

Potential for Telework:

No

Clearance Level Required:

Top Secret/SCI

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Systems Administration

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

   Save Job Saved

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community