To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00040041
Location: Stennis Space Center, MS
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Standard Plus On Call
Potential for Telework: Yes, 10%
Clearance Required: Top Secret/SCI
Referral Eligibility: Eligible
Group: Intelligence

This job posting is no longer active.

Share: mail twitter linkedin

Description

Job Description:

The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).

Primary Responsibilities

The candidate will support the SENS3 contract and function as the lead for the Service Desk located at the Intelligence Enterprise Operations Center in Stennis, Mississippi. 

  • The Service Desk Lead is responsible for ensuring Service Desk members process customer calls and emails regarding incidents in an expedited and profession manner with an emphasis on thoroughly capturing incident specifics during the initial customer contact. 
  • Oversee Service Desk personnel training, scheduling, and other administrative tasks relevant to personnel management. 
  • Ensure consistent delivery of numerous Leidos and DHS daily, weekly and monthly deliverables. 
  • During periods of outages or degradation to systems and services, the Service Desk lead will support ongoing troubleshooting efforts and conference calls with customers and engineers to assist in a timely restoration of DHS services and applications. 
  • The Service Desk Lead is expected to continually support and refine process improvement in all Service Desk tasks, responsibilities and procedures to accomplish both improved customer-facing support as well as satisfying SLA contractual requirements. 

Basic Qualifications

  • Hold an active TS/SCI Security Clearance
  • BS degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience.
  • Minimum of 5 years in managerial experience
  • Minimum of 3 years of Information Technology experience.
  • Strong customer service experience
  • Proven team building experience
  • Evidence of implemented and successful process improvement initiatives
  • Proven experience in creation of continual service improvement documentation

Preferred Qualifications

  • 6 plus years managing in a 24 x 7 operational environment
  • Curriculum writing experience

External Referral Bonus:

Eligible

Potential for Telework:

Yes, 10%

Clearance Level Required:

Top Secret/SCI

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Standard Plus On Call

Requisition Category:

Professional

Job Family:

Customer Support

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community