To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00040374
Location: Ogden, UT
Category: Network Administration and Ops
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Rotating
Potential for Telework: No
Clearance Required: Secret
Referral Eligibility: Eligible
Group: Defense

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Description

Job Description:

Leidos has a career opening for a Queue Master at Hill AFB, Utah

PROGRAM SUMMARY:
Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations.  Our Network Operations Center (NOC) team provides 24x7 global DoD information network (DoDIN) operations and incident management support.
 

PRIMARY RESPONSIBILITIES:

  • This position is responsible for monitoring tickets for their entire lifecycle. 
  • Demonstrates working knowledge of high visibility customer ticket.
  • Analyze status of tickets and verify next action is clear and concise.
  • Monitor ticket queue to ensure contract performance goals are met.
  • Utilize report data to identify and correct non-compliant tickets.
  • Review and validate tickets are following published processes to include templates, notifications, and updating timelines.
  • Coordinate and assign daily workload to technicians for resolution of incidents.
  • Complete synopsis of incidents to government when requested.
  • Provide pass down of high interest incidents to oncoming queuemasters.  
  • Consolidate list of scheduled maintenances and provide to technicians on shift.
  • Collaborate with leads in all functional areas to restore services to customers more quickly.
  • Provide situational awareness updates to both customer and contract leadership for all high visibility issues and tickets. 
  • Available to the customer for all informational request.
  • Coordinate with all functional areas to ensure government requests are addressed in a timely manner.
     

BASIC QUALIFICATIONS:

  • High School diploma and less than 1 year of related experience.
  • Able to work in a shift work environment - 24x7 operation.
  • General understanding of network topologies, both transport and IP.
  • Strong written and verbal communication skills, as will have to delivery information to customer at all levels.
  • Currently possess an active Secret security clearance.

PREFERRED QUALIFICATIONS:

  • DoD-8570 IAT Level 2 certification (Security+ CE).

GSMO

External Referral Eligible

External Referral Bonus:

Eligible

Potential for Telework:

No

Clearance Level Required:

Secret

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Rotating

Requisition Category:

Professional

Job Family:

Network Administration and Ops

Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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