Will require relocation to Reston Virginia.
As the trusted IT and network provider for more than 3 million government users, Leidos brings the domain experience and mission understanding to transform complex systems into modernized networks. We leverage innovations in technology and the creativity of our people to bring outstanding value to our customers. Leidos is the largest systems integrator and provider of IT services to the U.S. government, serving customers across all sectors. We bring decades of experience leading large-scale, secure government networks and mission-critical programs to bear.
With recent new program wins for mission critical networks, our footprint in this market is growing, and so are opportunities to join our team. Leidos is seeking an Operations Manager to lead an outstanding technical and support team on a large program supporting a critical network services program for the U.S. Federal Government .
This position has organizational functional responsibilities to manage 24x7 operations, including Customer Support Center, Network Operations Center (NOC) and Security Operations Center (SOC) and coordination of all maintenance activities for the network. Other responsibilities include ownership of day-to-day operational performance, including Service Level Agreements (SLA’s) and the successful overall service delivery solution and timely coordinated remediation. In this key leadership role, the Operations Manager has responsibility and ability to define, implement, and lead an integrated solution through cross-functional teams with authority to direct team activities.
Characteristics necessary for success include: Experienced program and operations management and leadership skills on large communication environments (>$50M), business and technical knowledge and vision; disciplined strategic thinking; analytical presentation and problem solving skills; the ability to gain internal support; and the ability to establish and maintain a solid working relationship with users/clients, technical staff, managers, and peers. Excellent written and oral communication skills are required.
This position is located in Northern Virginia with local travel to Washington, DC and surrounding areas. Occasional travel to customer and supplier locations (Domestic US travel). Must be able to get a public trust security clearance.
Appropriate degree from an accredited college or equivalent experience/combined education, with professional experience and specialized training commensurate with assignment.
- 5+ years Program Management experience leading programs and 10+ years of experience in operations and maintenance management for communications services in mission-critical environments on contracts >$50M
- Strong leadership and communications skills
- Strong analytical and problem solving skills, with the ability to work independently as well as collaboratively in a team environment
- Ability to work with customer and program office to achieve success
- Proactive, superior attention to detail and good organizational skills
- Business acumen, strong analytical and problem solving skills, reliability and sound judgement
- ITIL foundations certification
- Ability to travel on an as needed basis
- Knowledge of Government acquisition processes, prime contract flow-downs and performance based contracting.
- Ability to gain internal support, operate independently with limited supervision and feedback, and establish a solid working relationship with technical staff, division managers, and peers in the Group and across Leidos
- U.S. Federal Programs with mission critical/public safety considerations
- Previous experience with network engineering technology and providers
We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.
EDUCATION & EXPERIENCE: Requires a BA/BS or equivalent experience and 12+ years of prior relevant experience or Masters with 10+ years or prior relevant experience. Generally has 7+ years of experience supervising or leading teams or projects.
External Referral Bonus:Ineligible
Potential for Telework:Yes, 50%
Clearance Level Required:Public Trust
Travel:Yes, 50% of the time
Scheduled Weekly Hours:40
Job Family:Consult Emp
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.