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Job #: R-00040997
Location: Tewksbury, MA
Category: Field Services
Schedule (FT/PT): Full Time
Travel Required: Yes, 75% of the time
Shift: Day
Potential for Telework: Yes, 100%
Clearance: Other Clearance
Referral Eligibility: Ineligible
Group: Civil

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Job Description:

About Leidos

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

Driven by our talented workforce, the Security Detection & Automation Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security detection and automation solutions for aviation, ports and borders, and critical infrastructure customers around the world, with more than 24,000 products deployed across 120 countries. Leidos is positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.  Leidos’ SDA Operation, in conjunction with the TSA, also performs on-call, onsite installation servicing of X- Ray Detection Equipment using leading edge technology to ensure the safety of our clients, customer and passengers.

The Security Detection and Automation Operation is comprised of four divisions to align with our customers’ missions and needs:

Job Description

As a HBS Technical Specialist Lead, this individual must be team oriented and flexible, and actively seek to share information and assist his peers.  This position requires the majority or all of the lead’s time to be spent coordinating the activities of the technicians within the assigned Field Service Operations group and leading improvement initiatives.   Under minimal supervision, supervises a regional / nationally based team and oversees the work activities of field service operations technicians to meet production schedules and quality standards.  Possesses excellent communication skills, both oral and written.  Demonstrates strong electronic repair troubleshooting methodology and maintains a high technical level of product knowledge.  Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field, and displays high proficiency in servicing the X-Ray, CT X-Ray and Network Systems product lines.  Eagerness to work on and lead special projects, some of high visibility as assigned.  Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.  Provides on the job training to new or crosstraining employees and provides appropriate feedback to management.  Has a strong knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries and project updates as needed.

Troubleshoots, conducts training (both factory and in the field), leads field service improvement initiatives and performs high level repairs actions for X-Ray, CT X-Ray and Network Systems equipment.  Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.  When not on travel, individual will provide assistance to the sites / airports and HBS Technical Staff.  Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.  Mentors lower level FSTs in order to improve their skill and knowledge of the equipment.

The Lead must be an example for others to follow.  Not only must they perform day to day tasks at a highly efficient level, they must exercise excellent communications skills to both internal and external customers, meet deadlines for scheduled work, complete all administrative tasks required for call completion and they must do so in a safe manner.  Activities are generally conducted with a high degree of independence and are virtually self-supervising.  The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below. 

Primary Responsibilities

  • Responsible for scheduling and coordinating work assignments for HBS Technical Specialists to meet department schedules.  This includes ensuring that task schedules are set to meet customer needs at assigned sites.

  • Ensures that workload is distributed efficiently amongst the HBS Technical Specialist in the assigned region.

  • Provides and tracks product specific formal on-the-job training (OJT) for newly hired employees and seasoned HBS Technical Specialists

  • Performs site inspections / audits to ensure contract requirements are being met and that sites are operating at peak efficiency.

  • Develops and maintains departmental work instructions to assist / ensure Field Service efficiency.

  • Assists the Field Service department with in field support for high level / advanced troubleshooting and repair

  • Works closely with the Training department to ensure that technical courses are set to the correct / needed standard for Field Service Technicians

  • Provides input to the HBS Service Director on staffing requirements.

  • Utilizes data derived from Customer Relationship Management (CRM) or Service Management Software (SMS) to maximize site / location efficiency and meet Key Performance Indicators (KPI).

  • Maintains quality of production, noting errors in work on variance from established procedures on the part of the HBS Technical Specialists he/she leads, correcting the issues and/or advising the manager. 

  • Provides direction to other technicians in order to improve their performance and to follow established Field Service procedures.

  • Performs audits on maintenance of installed equipment and data entry aspects conducted at the assigned site utilizing maintenance/service reports, CRM / SMS, and system logbooks.

  • Must be able to respond to emergency and non-scheduled calls for service on a daily basis within established response time goals.

  • May be called upon to work on equipment that has little or no documentation or training.

  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis

  • Maintains an accurate inventory of equipment and tools assigned.

  • Maintains currency on all technical certifications.

  • Reviews the Customer Service Management software for open issues and possible trends, then prepares formal reports as necessary.

  • Ensures that tools / test equipment are assigned to field service operations technicians are properly maintained and calibrated

  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.

  • Seeks to provide technical support to customers and other service professionals as required.

  • May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.

  • Possesses a high level of technical knowledge on the company’s X-Ray , CT and Network technologies. 

  • Maintains clear and concise business communication proficiency, both oral and written

  • Exercises every available measure to control and minimize costs while maximizing revenue.

  • Must submit expenses, timecards and other administrative tasks within the specified timelines.

  • Travel, overtime and work hours other than Monday-Friday may be required.

  • Comply with and ensure department compliance with Company health, safety and environmental policies.

  • Comply with all applicable U.S. export control and security regulations.

  • May be expected to assist in the preparation of operator and maintenance documentation, training, and may provide training to others as an instructor. 

  • Other duties as required.

Basic Qualifications

Education/Training: Engineering degree in related field (industrial, electrical, electronic, mechanical).  Equivalence achieved through comparative work and life experience is acceptable (>10 years work experience in a related electrical or mechanical field service role).


Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.  Linux experience is preferred.

Experience:   Candidates with a minimum of 5 years experience directly involved in troubleshooting and field repair of advanced/integrated electrical and electronic systems and equipment will be considered. Minimum 2 years of previous leadership / supervision experience.        

The ideal candidate will have 8 years of applicable experience combined with 2 years of leadership experience.

Knowledge/Skills:    Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.  Must be responsive to all customer issues at all times.  Must be willing & able to travel at short notice.

Supervises:         Leads and manages a remote team of Technicians within their geographical territory.  Also must Must be capable of leading small (4-6 members) cross functional teams of similar roles.

Background:       Must be able to pass an in depth background check (TSA eQIP).

Leidos is growing! Connect with us on LinkedIn and Facebook.

We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.

External Referral Bonus:


Potential for Telework:

Yes, 100%

Clearance Level Required:

Other Clearance


Yes, 75% of the time

Scheduled Weekly Hours:




Requisition Category:


Job Family:

Field Services


About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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