This position will assist the ITEMS UFS Release and Deployment/Configuration Management team to configure and maintain the tool suite for the program to successfully maintain the system baselines. This tool suite will coordinate hardware and software changes into operational environments while helping teams improve CM and Test rigor. Key roles include: coordinating stakeholders (across programs and teams) to develop needed engineering solutions; defining requirements for the tools through CM processes and test workflows to ensure process compliance and service continuity; recommending ways to reduce risk or accelerate delivery timelines; ensuring repeatable processes and current documentation. This engineer will be responsible for the full life cycle development of the chosen products for program tools for the RDM team, understanding CM processes and procedures.
The ITEMS UFS program is an Information Service Provider (ISP) contract that delivers and maintains user facing (IT) devices, worldwide, including: workstations and desktop software (thick images and virtual desktops) across many teams and baselines; printers, plotters, telephones, conference room audio-visual equipment, personal IT devices, etc. and related configuration and maintenance documentation.
This hands-on role requires attention to detail, with very good organization skills and ability to pivot between highly visible customer priorities: a combination of inflexible and shifting deadlines.
This role joins a good-natured team who are motivated to take their teamwork and process maturity to the next level. This role provides excellent visibility of the hardware/software change management and must work across the program and interfacing organizations. This role provides opportunity to analyze cross-team requirements, workflows and tools, socialize trade-offs and build consensus, then drive improvements. Your ideas, suggestions and concerns will be welcomed.
- Guide tool and process changes into operational environments, across operational organizations to assist in tool stand up and support
- Work to understand and use program and customer CM tools, especially Service+
- Streamline test and CM workflows, collaborating with service delivery managers
- Maintain tool documentation and create CONOPS
- Assess workflows and environments, driving efficiencies and environment consolidations
- Help teams assess software CM controls and drive needed actions to improve posture and consistency
- Create metrics and drive efficiencies
- Drive problems to closure, engaging needed stakeholders to reach solutions
- Supports complex problems: Develops technical solutions that require collaboration with experts, deep analyses and understanding of impact on end-product/solution while maintaining CM principles.
- Analyzes cross-functional problem sets, and identifies root causes.
- Works individually, actively participates on integrated teams, and leads multiple tasks or projects.
- Oversees and monitors work that impacts tools, ensuring repeatable processes and on-time deliveries.
- COTS Integration, Requirements definition, COTS Design, SharePoint support for CM sites, Reporting in ServiceNow
- Experience using and administering tools like Git, SVN, Nexus, Maven, or Chef is helpful
- The candidate will be expected to develop and maintain applicable scripts, supporting tools automation and integration requirements.
- Scripting languages vary by tool and will be chosen by the RDM lead, especially considering maintenance trade-offs.
- Strong communicator who shares information across stakeholders, including customer, program management and SMEs, vendor, external program POCs
Education & Experience:
- Requires Bachelors Degree and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI
Scheduled Weekly Hours:40
Job Family:Configuration Management
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
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