Global Information Grid (GIG) Service Management-Operations (GSM-O), a program within the Defense and Intelligence Group of Leidos, has an opening for a Network Engineer at the Defense Information Systems Agency-Pacific (DISA-PAC) located in Hawaii. DISA-PAC acts as provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations.
The position will provide Operational Engineering support to the Mission Integrity Team (MIT), as a member of Transport OE. The primary role of Transport is to restore any network-impacting event affecting customer service. The team accomplishes this goal using a variety of resources, knowledge, and expertise to perform fault isolation, analysis, and troubleshooting across various Transport platforms including SONET Optical/Fiber Transport (ODXC/MSPP), Dense Wavelength Division Multiplexing (DWDM), Time Division Multiplexing (TDM), and cryptographic systems.
- DoD 8750 certification at IAT level II, Security+ CE or CCNA Security within 90 days of start date
- Currently possess an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI)
- Experience with some or all equipment platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 16K/9K, XTERA, and other ancillary equipment.
- Working knowledge of one or more Transport platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 16K/9K, XTERA, and other ancillary equipment.
- Manage GTMS ticket reporting, in accordance with Change Management procedures
- If available, use SOPs, TTPs, and WIs to complete Change tasks
- Perform network monitoring to asses if deployed changes have caused impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting
- Engage with other engineers to determine the best practice and operation of the network to maintain constant operation
- Determine the most efficient configuration of the network based on Engineering documents and experience
- Provide input to Government customer on best practice for the operation and maintenance of the network
- Engage customers to determine solution to reported problems to network outages and degradations experienced
- Coordinate with Ticket Queue Master to correct any issues that fall outside of those covered by the TTP documentation
- Use TTPs to complete final validation checks to set GTMS tickets to closed status
- Support Authorized Service Interruption (ASI) Activities Collect site and device data
- Determine scheduling of maintenance windows
- Coordinate dispatch of technicians and availability of site personnel
- Review Problem Management candidate tickets to accept or reject based on SOP
- Interact with Problem Coordinator and Government customer on proposed solution
- Perform Root Cause analysis to determine reason for continued outage(s)
- Engage vendor support and customer technical assets to determine troubleshooting methodology to use in the resolution or determination of the root cause
- Ad-hoc engineering support, statistics/data gathering and reporting
- Dispatch/RMA Actions Correct/Replace Faulty Network Elements
- Interact with vendor Technical Assistance Center (TAC) personnel to gather needed data to create hardware replacement order
- Mission Support Services (MSS) Support / Sustainment / Compliance
Education & Experience:
- BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
Additional Desired Skills:
- Become actively involved in daily operations when required to meet critical schedules or resolve complex problems.
- Develops solutions to complex technical issues and problems that affect multiple area or disciplines.
- Communicates with internal team members across multiple areas external to the organization (e.g., sub-contractors, vendors, etc.)
- Experience understanding and managing customer expectations
- Team and goal oriented in achieving day-to-day objectives and goals
- Able to work independently on complex projects/assignments.
- Able to assist other technical staff with tasks and assignments to achieve results
- Addresses technical issues/problems using best practices and collaboration with colleagues.
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Secret
Scheduled Weekly Hours:40
Job Family:Network Administration and Ops
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
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