Deputy Service Operations Manager

Description

Job Description:

The Leidos Intelligence Group currently has an opening for a Deputy Service Operations Manager to work in our Springfield, Virginia location.  This is an exciting opportunity to use your management skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission at the National Geospatial-Intelligence Agency (NGA).  In this mission, we provide NGA with a bridge to the future, strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS for NGA, provide continuous improvement in the effectiveness and efficiency of UFS, implement special orders to rapidly support mission needs without disrupting daily operations and posture NGA to transition to future IC DTE service offerings.

Primary Responsibilities:

• Analyze user’s requirements, concept of operations documents, and high level system architectures to develop system requirements specifications

• Analyze system requirements and leads design and development activities

• Guide users in formulating requirements, advises alternative approaches, and conducts feasibility studies

• Provide technical leadership for the integration of requirements, design, and technology

• Incorporate new plans, designs and systems into ongoing operations

• Develop system architecture and system design documentation

• Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans

• Interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts

• Responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility

• Communicate with other program personnel, government overseers, and senior executives.

Basic Qualifications:

• Requires a BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience. Generally has 4+ years of experience supervising or leading teams or projects.

• Experience in lieu of degree.

• Active TS/SCI with Poly clearance is required

• Experience in research and evaluating new concepts and processes to improve performance. 

• Analyzes cross-functional problem sets, identifies root causes and resolves issues 

• Assists more junior level technicians, specialists, and managers in their activities

• Ability to perform all tasks of lower level technicians, specialists, and/or managers 

• Individual Work/Teamwork or Leadership/Management:

• Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams

• Oversees and monitors performance, and when required, takes steps to resolve issues

• Directs multiple teams through to project completion 

• Provides guidance and direction to lower level technicians, specialists, and managers

Preferred Qualifications:

• Design solutions for Desktop Image Management

• Virtual Desktop Infrastructure (VDI) Support Services

• Home Directory and Profile Support Services

• Print, Fax and Scan Support Services

• Unified Communications Support Services

• E-mail Support Services

• Desktop Software Support Services

• Desktop Entity Support Services

• Domain Services

• Directory, Authentication and Account Mgmt.- O&S - Expanded 12x5

• Domain Name Services

• Dynamic Host Configuration Protocol (DHCP)

• Patch Management (Windows)

External Referral Bonus:

Potential for Telework:

Clearance Level Required:

Travel:

Scheduled Weekly Hours:

Shift:

Requisition Category:

Job Family:

About Leidos

Leidos is a Fortune 500^® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.