To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00042156
Location: Washington, DC
Category: Technical Trainer
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Civil

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Description

Job Description:

Be part of a dynamic team in providing legal and technical services to support the Department of Justice and other U.S. Government agencies. From emails and instant messages, to serves, electronic devices, and social media systems, we’re equipped to meet the challenge of forensically capturing, reviewing, and illuminating the “smoking gun” evidence. Join us and make a difference.

Leidos is looking for an eDiscovery Help Desk Supervisor to be a first line leader of a team supporting Government attorneys, paralegals and support staff, providing excellent customer service and solutions to both internal and external stakeholders. Selected candidate will participate in defining and maintaining the processes and tools that allow team and client to meet client needs. Develop strong partnerships with the clients and supporting Leidos team leaders to provide stellar customer service, and establish or refine processes and delivery methodologies to enable successful delivery on project goals. Serve as a key stakeholder in the development of training documentation. Oversee a team of help desk and user trainer staff and assist in setting up and operating end-user support program for major applications in support of specific projects. Review and improve overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications. Set up facilities and procedures to ensure responsive support. Establish collaborative relationships with co-workers and team members. Assist client and management in other client service tasks as needed.

Primary Responsibilities:

  • Work among a high-performing and collaborative team in supporting all government clients with litigation support needs;
  • Respond to incoming requests for assistance with Relativity, Brainspace, Blackout, CaseMap, TimeMap, Concordance and other eDiscovery platforms used by the DOJ
  • Compose or edit documents or web content produced by others for clarity, conciseness, tone, grammar, punctuation and spelling
  • Creating, writing and editing monthly newsletters covering a variety of eDiscovery topics across a variety of platforms, tasks and processes;
  • Report on task progress; troubleshoot task issues; perform quality control spot-checking as necessary to ensure that work is of high quality and meets contract requirements;
  • Assists in setting up and operating end user support program for major applications in support of specific projects/cases.
  • Sets up overall user training programs, particularly for litigation support and office automation applications.
  • Develops training course outlines and agendas for user based training courses; Organizes, prepares, schedules and conducts training sessions; Establishes training facilities and schedules.
  • Performs help desk functions - answering and responding to user phone calls, troubleshooting litigation support packages on user desktops/laptops and coordinating support with office automation support contractors and staff.
  • Oversee a high-performing and collaborative team in supporting all government clients with litigation support needs;
  • Assists in setting up and operating end user support program for major applications in support of specific projects/cases.
  • Oversees training course outlines and agendas for user based training courses; Establishes training facilities and schedules.
  • Oversees help desk team functions - answering and responding to user phone calls, troubleshooting litigation support packages on user desktops/laptops and coordinating support with office automation support contractors and staff.

Basic Qualifications

  • Bachelors (or equivalent) plus a minimum of 2 (two) years eDiscovery support experience with litigation support platforms.
  • Minimum of 1(one) year of experience leading/overseeing a team.
  • Minimum of 1(one) year of experience involving teaching/training users in litigation support platforms and computer applications (preferably database, image, or other automated litigation support applications).
  • Minimum of 2 (two) years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred.
  • Expert user of Government’s word processing, spreadsheet, and email systems.
  • Broad experience in a variety of areas (e.g. document center, coding shop, field discovery, etc.) - is preferred over limited experience in one area only.
  • Excellent communication, presentation, and inter-personal skills with both eDiscovery technical teams and non-technical business leaders and team player
  • Ability to work in a fast-paced, agile work environment
  • Experience and familiarity with eDiscovery Services covering all realms of the EDRM (File to Trial)
  • Must be able to work onsite in Washington, D.C. Monday – Friday, 8hours per day (current exception for Pandemic, position is work from home)
  • Must be a U.S. Citizen
  • The ability to obtain a U.S. Government security clearance (active clearance preferred)
  • No travel required

Preferred Qualifications:

  • BS/BA degree or equivalent work experience

Leidos is growing! Connect with us on LinkedIn and Facebook.

We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.

MEGA

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

Public Trust

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Technical Trainer

  

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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