Leidos Enterprise & Cyber Solutions Defense team is seeking a qualified candidates for the role of VoIP Engineer. You must hold current DOD 8570 IAT III certification as well as qualifying Computing Environment certification. This position will work in support of the U.S. Army Corps of Engineers (USACE) – Information Technology (IT) program. ACE-IT provides direct on-site command and control, coordination, planning, and operations and maintenance support for routine and emergency IT services.
Location: This role is able to report to one of two central office locations: Vicksburg, MS or Hillsboro, OR. You must live within commutable distance from one of these two locations. The opportunity to telework may be allowed and you will be required to travel to site two to three days per week.
NOTE: An active Secret Clearance is required for this role. Processing of clearance may be possible, however, preference will be given to those carrying an active clearance
This role will enable mission essential voice operations that facilitate the prompt detection, resolution, escalation and reporting of service impacting events and incidents. We are looking for a telecommunications/voice specialist, experienced in Cisco Unified Communications to construct, install, monitor, repair and maintain communications systems and equipment. The successful candidate will be familiar will telecommunications, telephone and data cables, wiring, circuits, digital computers, industry standard and legacy voice systems and all related systems and devices.
Capable of operating and maintaining telecommunications/voice systems; supports engineering
Can balance workload across projects, O&M tasks, incident and work order tickets, service levels
Able to translate organization and end user requirements and implement solutions using existing telecommunications/voice/computer technology to meet their mission needs
Meet joint work center service levels, such as end-to-end service levels
Identify and report when systems are not capable of meeting those service levels, including recommendations to correct
Evaluate telecommunications/voice systems performance and improve capabilities as needed
Documenting plans, requests, activities and specifications and reporting on them
Program features, design telecommunications/voice systems and allocate resources as needed
Monitor and test systems and peripheral equipment and troubleshoot problems
Oversee and coordinate telecommunications/voice activities
Assist lead with budget for electronic equipment, software and resources, including justification
Able to assist co-workers and service desk technicians solving customer VoIP requirements
Follows industry’s standards and best practices
Provide support and coordination of engineering solutions and telecommunications/voice administration for all components associated with ACE-IT telecommunications/VoIP capabilities
Maintain up to date configuration of all commercial software and hardware relevant to the management of the ACE-IT telecommunications/VoIP capabilities
Configure and maintain telecommunications/VoIP management platforms
Evaluate, troubleshoot and analyze telecommunications/VoIP events and the ability to monitor data on the network to provide troubleshooting and event diagnosis
Develop engineering, deployment and integration plans for new telecommunications/VoIP systems.
Prepare and submit status reports, and technical briefs, as required, to lead, senior management and customers.
Provide technical expertise at meetings, and document project management notes
Support the VoIP lead developing, revising and updating procedures.
Interface directly with customer on all telecommunications/VoIP assigned by the VoIP lead
Operate with a team of ~10 multi-tiered, multi-site located telecommunications/VoIP technicians.
BS degree in Computer Science, Telecommunications or relevant field or equivalent work experience may be considered in lieu of degree.
4 years practical work experience as a telecommunications/voice systems specialist
Must have ACTIVE Secret clearance. Program may be able to process clearance, but first preference will be given to those with current clearance.
Must hold current DoD 8570.01-M IAT Level III certification and corresponding Computing Environment certification. Must have at least one of the following: CASP or CISSP.
Must also hold one of the following CE Certifications: CCNA, CCNP, CCIE or CCVP.
Hands on experience with all telecommunications/voice systems including peripheral equipment (e.g. CUC, UCCX, networks, PBX, optical fiber, on site controllers, modems, terminals, etc.)
Requires level of expertise, skills and experience consistent with CCNA requirements
Customer Service Focused - the ability to deliver sustained high performance and high levels of customer satisfaction
Analytical thinker, Metrics Driven; understanding of Service Level Management concepts
Excellent verbal, written and presentation skills; effectively translates and communicates complex technical information and risks to all levels of internal and external organizations
Strong problem-solving skills, critical thinking, excellent analytical ability
Ability to work effectively within a team environment.
Work well under pressure with differing levels of Management
Ability to maintain confidential information and communications
Exposure to other network monitoring systems and IT Service Management
Proficient in Microsoft Office applications (Work, Excel, PowerPoint), network management systems and databases
More about the program
The Army Corps of Engineers – Information Technology (ACE-IT) provides secure enterprise-wide IT and information management support services to more than 40,000 USACE end users located throughout the Continental U.S. (CONUS) and outside the Continental U.S. (OCONUS). ACE-IT is the enterprise IT service delivery team for the U.S. Army Corps of Engineers, supporting mission requirements using a site-specific support model aligned along the USACE Regional Business Centers.
External Referral Bonus:Eligible
Potential for Telework:Yes, 100%
Clearance Level Required:Secret
Travel:Yes, 25% of the time
Scheduled Weekly Hours:40
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.