Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.
Driven by our talented workforce, the Security Detection & Automation Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security detection and automation solutions for aviation, ports and borders, and critical infrastructure customers around the world, with more than 24,000 products deployed across 120 countries. Leidos is positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Leidos’ SDA Operation, in conjunction with the TSA, also performs on-call, onsite installation servicing of X- Ray Detection Equipment using leading edge technology to ensure the safety of our clients, customer and passengers.
The Security Detection and Automation Operation is comprised of four divisions to align with our customers’ missions and needs:
As a Lead Installation Specialist, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. This position requires the majority or all of the engineer’s time to be spent coordinating the activities of the technicians assigned to projects under the Lead Installation Specialist’s ownership and leading on-site installation / integrations projects to include Baggage Handling Systems (BHS) integrations and network setup. Possesses excellent communication skills, both oral and written. Demonstrates strong electronic, PLC, Networking capabilities and maintains a high technical level of product knowledge. Eagerness to work on and lead projects, some of high visibility as assigned. Looks for common-mode problem occurrences and seeks to resolve for future installations, both independently and with the aid of others. Provides on the job training to new or cross training employees and provides appropriate feedback to management. Has a strong knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries and project updates as needed.
When not on travel, individual will provide assistance to the sites / airports and Technical Support Staff on advanced PLC and / or networking issues. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Mentors lower level engineers and installation technicians in order to improve their skill and knowledge of the equipment.
The Lead Installation Specialist must be an example for others to follow. Not only must they perform day to day tasks at a highly efficient level, they must exercise excellent communications skills to both internal and external customers, meet deadlines for scheduled work, complete all administrative tasks required for call completion and they must do so in a safe manner. Activities are generally conducted with a high degree of independence and are virtually self-supervising. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Provides product specific on-the-job training (OJT) for newly hired employees
Performs System Integration responsibilities on selected product lines that may consist of multiple models.
Provides infrastructure details to airports; evaluates airport drawings and specifications to ensure compliance with Leidos SD&A guidelines and specifications.
Provides direction to and coordinates activities for subcontractors, system integration, network installation and customer service technicians.
Network design, troubleshooting and diagnostics, proficiency with Wireshark and experience with cybersecurity protocols.
Interfaces with the customer and represents Leidos SD&A at meeting for planning, scheduling, and troubleshooting activities for the installation of Leidos products and its networks.
Tracks project status, troubleshoot and resolve on-site technical issues by working with Leidos technical support and engineering.
Writes, reviews, and revises Leidos SD&A integration and network documentation to support field activities.
Develops and maintains departmental work instructions to assist / ensure team efficiency.
Assists the Technical Support department with in field support for high level / advanced PLC and network troubleshooting and repair.
Support the proposal team in developing estimates for product installation, integration and networking, capable of network design and developing a detailed parts list.
Provides input to the Service Director on staffing requirements.
Maintains quality of production, noting errors in work on variance from established procedures on the part of the field service operations technicians he/she leads, correcting the issues and/or advising the manager.
Must be able to respond to emergency and non-scheduled calls for service on a daily basis within established response time goals.
May be called upon to work on equipment that has little or no documentation or training.
Maintains currency on all technical certifications.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a high level of technical knowledge on the company’s Trace, X-Ray and Multiplexing technologies.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with other Technical Support and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs while maximizing revenue.
Must submit expenses, timecards and other administrative tasks within the specified timelines.
Travel, overtime and work hours other than Monday-Friday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies.
Comply with all applicable U.S. export control and security regulations.
May be expected to assist in the preparation of operator and maintenance documentation, training, and may provide training to others as an instructor.
Other duties as required.
Education/Training: Engineering degree in related field (industrial, electrical, electronic, and mechanical). Equivalence achieved through comparative work and life experience is acceptable (>10 years work experience in a related electrical or mechanical field service role). Preferably including certification in networking or systems integration (A+, CCNA, or similar)
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs. Linux experience is preferred.
Experience: Minimum of 8 year’s experience directly involved in troubleshooting and field repair of advanced/integrated electrical and electronic systems and equipment. Minimum 2 years of previous leadership / supervision experience.
Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice. Allen Bradley PLC design and system configuration preferred. Familiarity with Network protocols, setup and Linux.
Supervises: Leads and manages a remote team of Technicians while assigned to specific projects. Also must be capable of leading small (4-6 members) cross functional teams of similar roles.
Background: Must be able to pass an in depth background check (TSA eQIP).
Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
Excellent customer service skills and the ability to handle stressful situations.
Self-motivated, reliable, and accountable individual
Possess excellent telephone skills
Must be able to lift/carry 50 lbs.
Must be able to push/pull 200 lbs.
Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.
Must be willing to work on-call and off-shift as assigned and requested by district manager.
Must be willing to work emergency support as needed and perform on-call responsibilities per specified schedule or as otherwise prescribed by district manager.
Work environment is typically considered to be off-site, wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required. Typical travel requirement is up to 75% but is expected to be 50% to support installation activities and customer relationships
We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.
External Referral Bonus:Eligible
Potential for Telework:Yes, 50%
Clearance Level Required:Other Clearance
Travel:Yes, 50% of the time
Scheduled Weekly Hours:40
Job Family:Field Services
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.