To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00042662-OTHLOC-PL-2D2851
Location: Warner Robins, GA
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: Yes, 25% of the time
Shift: Rotating
Potential for Telework: No
Clearance: Top Secret/SCI
Referral Eligibility: Ineligible
Group: Defense

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Description

Job Description:

Leidos is seeking candidates for exciting career opportunities. Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the Defense, Civil, Intelligence, and Health Industries. We solve our customers' mission-critical problems with innovative applications of technology and expertise.

Leidos Defense group is currently looking for the following personnel in support of an upcoming defense contract:

  • Service/Help Desk Support

    • Network Monitoring

    • Network Management

    • Network Infrastructure Management

Primary Responsibilities

  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

  • Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis. Monitor health and status of the network via the Government designated monitoring systems and provide status to Government representatives.

  • Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions. Populate and examine trouble and error logs for troubleshooting and capturing metrics

  • Monitor and administer network tools for troubleshooting and metrics for trends analysis. Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis.

  • Provide technical support in data network planning, engineering, and design.

  • Provides polite and friendly customer service

  • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required

  • Documents incident status and solutions in incident database tools

  • Possesses current working knowledge of computers, printers, laptops, and common windows applications

  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

  • Provide technical support to resolve the problem or escalate to the appropriate level

Basic Qualifications

  • These positions will require, at a minimum, a High School Diploma, 3-5 years of relevant experience; Bachelor’s Preferred and relevant experience; Additional Experience and education will be required for positions of increased responsibility

  • CompTIA certification

  • Security+ CE and IAT/IAM certifications IAW DoD Directive 8570.01

  • Active TS/SCI clearance

Preferred Qualifications

  • Experience using Micro Focus Serena, Microsoft Windows, and/or Red Hat, Oracle, or Cisco software suites.

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

Top Secret/SCI

Travel:

Yes, 25% of the time

Scheduled Weekly Hours:

40

Shift:

Rotating

Requisition Category:

Professional

Job Family:

Systems Administration

  

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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