Unified Communications Engineer/Microsoft

Description

Job Description:

The Leidos Defense Group has a career opportunity for a Unified Communications Engineer/Microsoft based in Stuttgart, Germany.

Are you interested in continuing your career in Europe in a mission focused environment?
Leidos has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense.

We are looking for experienced, innovative and motivated IT Specialists to support enablement EUCOM’s mission objectives.

Primary Responsibilities:
The UC Engineer will be responsible for maintaining, analyzing, troubleshooting, repairing and supporting all networked Audio Visual (AV), Voice and Video over IP (VVoIP), Voice over IP (VoIP) and Video Teleconferencing (VTC) services to include hardware, software, network, and scheduling components necessary to deliver real-time voice and video communications including integration with Microsoft Skype for Business and/or Teams. Configure devices in accordance with security policies.  Monitor capacity and utilization. Provide trending and capacity planning services to analyze and plan for efficient utilization and management of the networked services. Troubleshoot and correct all detected or reported network faults or outages. Program switching fabric to enable control panel functionality IAW current architectures. Manage an enterprise VVoIP and VTC dial-plan. Provide AV programming and engineering. Perform local touch labor installing, removing, or replacing VoIP and Voice over Secure IP (VoSIP) end user devices.
Troubleshoot end user devices to determine reason for outage and return to service.
Perform account management functions. 
Ensure that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed and documented.
Work with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization and ongoing management.
Other duties as assigned.
The UC Engineer provides technical expertise integrating and managing collaboration with the Microsoft UC product range including Lync, Skype for Business, O365 Skype Online, and Teams solutions.
Provide infrastructure engineering designs, builds, and escalated support to services and products.
Support network engineering activities that span across multiple disciplines and platforms.
Perform engineering functions found in the service design domain and provide escalated support to incident management.
Support engineering efforts to design, build, test, integrate, transition, implement, document, and train when transitioned to IT Operations Management.
Analyzing and making recommendations for hardware and software standardization.
Additionally, the UC Engineer will provide remote support and/or travel to customer sites as required.
Provide assistance via remote access, phone, or in person.
Candidates need excellent problem-solving and customer service skills, as well as extensive experience with network hardware, software applications, operating systems and network connectivity. 
They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources.
Basic Qualifications:
Currently hold an active Secret Clearance, and able to obtain a TS/SCI Clearance.
BA/BS + 8-12 years relevant experience or Master's with 6-10 or additional relevant experience.
Microsoft Certified Solutions Expert (MCSE) Communication.
CompTIA Security + (IAT Level II or greater).
Experience working with and supporting Cisco Routers and Switches in a complex enterprise environment.
TESA eligibility.
Communicate clearly and succinctly both written and orally, have strong leadership skills, and present products and ideas in a business-like manner.
Able to work in dynamic fast paced environments that require team interaction and coordination of effort.
Experienced in interfacing with both client managers and system users.

Preferred Qualifications:
Cisco Certified Network Professional - Collaboration (CCNP-Collaboration).
ITIL v3 or v4 – Foundation.
Automation using Microsoft PowerShell, VBScript, or batch files.
Adaptable to changing circumstances and operational needs.
Understanding of Department of Defense Military standards.
Experience with DoD IT security requirements.

External Referral Bonus:

Potential for Telework:

Clearance Level Required:

Travel:

Scheduled Weekly Hours:

Shift:

Requisition Category:

Job Family:

About Leidos

Leidos is a Fortune 500^® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.