Leidos Enterprise & Cyber Solutions Defense team is seeking qualified candidates for the role of Division Manager in support of the U.S. Army Corps of Engineers (USACE) – Information Technology (IT) program.
The Army Corps of Engineers – Information Technology (ACE-IT) provides secure enterprise-wide IT and information management support services to more than 37,000 USACE end users located throughout the Continental U.S. (CONUS) and outside the Continental U.S. (OCONUS). ACE-IT is the enterprise IT service delivery team for the U.S. Army Corps of Engineers, supporting mission requirements using a site-specific support model aligned along the USACE Regional Business Centers. ACE-IT provides direct on-site command and control, coordination, planning, and operations and maintenance support for routine and emergency IT services.
This role will be responsible for ensuring that customer needs are satisfied through managing and coordinating specific informational technology deliverables; the overall program/project plan, budget, structure, schedule and staffing requirement. Manages company and third-party vendors as well as assures that an integrated software and hardware solution is provided to meet customer's need. Provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.
May include responsibility for technical development. Instrumental in overall planning and selling of services. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
The Division Manager will serve as the primary point of contact for USACE customers across a defined region. They are responsible for initiating and sustaining customer contact leading to better understanding of requirements, issues and concerns. The Division Manager will cultivate customer relationships at all levels within their region to become the customer’s primary point of contact that can help define solutions and identify business opportunities. The Division Manager is also part of the escalation process. They own issue resolution and customer satisfaction across their region. This will be based in Washington, DC with a mix of onsite and remote work.
Specific responsibilities include:
• Responsible for the overall satisfaction of the customers, cost control, and ensuring the quality of services provided in their region.
• Primary point of contact for the Regional Deputy Director, Division IT Chiefs, District IT Chiefs and USACE District Commanders within their region.
• Directly responsible for the management of personnel within their area of responsibility, ensuring Standard Operating Procedures are communicated and followed.
• Establishes priorities, clarifies responsibilities, eliminates duplication and resolves conflicts in close coordination with customers within their region.
• Reviews policy, procedural, and operational changes to increase program effectiveness and mission success.
• Communicates horizontally and vertically to properly set expectations and ensure a thorough understanding of issues, progress, and change.
• Reviews and manages allocated budget for assigned resources. Monitors budget execution to identify and report potential shortfalls and or overages.
• Must possess the technical skills, experience and leadership necessary to make decisions that will ensure contractual and customer commitments are met or exceeded on a consistent basis.
Bachelor's degree from an accredited college, or equivalent experience/combined education, with professional experience and specialized training commensurate with assignment.
5+ years relevant experience.
Excellent customer interaction skills.
Excellent communication skills (oral & written).
Experience managing costs for a large project ($1M plus).
Experience managing personnel (20 or more).
Direct knowledge and understanding of IT Infrastructure Management to include servers, workstations, networks and telecommunications.
Interim Secret Clearance required prior to start.
Prior USACE/ACE-IT experience.
Experience working in a DoD environment.
Certification preferred in Information Technology Infrastructure Library (ITIL) version 3 Foundation.
External Referral Bonus:Eligible
Potential for Telework:Yes, 50%
Clearance Level Required:Secret
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Proj and Prog Management
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
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