Have you ever wondered what it would be like to work with one of the BEST in government contracting? Ranked by Forbes in 2018 as a Top 100 government contractor and one of the World’s Most Ethical Companies, Team Leidos is one you don’t want to overlook. We know once you join our team, you are sure to go home at the end of every day knowing YOU MADE A DIFFERENCE, resulting in one of the most REWARDING careers you could have imagined. WE WANT YOU!!
We seek to build a team of Desktop/Voice-Video technicians who can perform multiple functions. We understand that people have specialties, but seek people open to cross training and willing to apply their skills in multiple areas. The Desktop Support/Voice-Video technicians provides PC, telephone, and voice and video conference support.
WHAT YOU WILL BE DOING:
Installing PC operating systems via scripted install packages
Installing application software on PCs via scripted install packages
Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur
Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.
Performs all administration involved with PC (desktop/notebooks) distribution including
Performing inventory on software and computer stock and making request for order or ordering new equipment
Performs service center technology support which may include duties such as installing an IP phone, installing COTS – GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur
Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.
Support network and locally attached printers
Use of the Support Center ticket database to track, update and close tickets.
Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer
Identify and execute process improvements and other enhancements that improve operational efficiency.
Install, configure, operate and maintain room and Desktop base Video Teleconference (VTC) systems.
Schedule conferences with local and remote VTC sites.
Provide customer support with any Video Telecommunications issues.
Generate Incidents tickets through Service + for tier 1,2,3 and Vendor support.
Interface with the customer to provide training on various VTC equipment to enhance their knowledge of the CISCO Telepresence Management Suite (TMS).
Provide Closed Captioning Support for Tier 1 VTC’s for the Customers Deaf and Hard of Hearing (DHH) Community utilizing Dragon Naturally Speaking and Caption Nation.
WHAT YOU NEED TO SUCCEED:
Requires high school diploma or equivalent and 5+ years of prior relevant experience.
TS/SCI level security clearance
Experience with Video Teleconference (VTC) equipment.
REMEDY experience processing tickets
Interface with the customers to provide training on various VTC equipment, to enhance their knowledge of CISCO TelePresence Management Suite (TMS)
Must have a working knowledge of TMS, CISCO TelePresence 6000,8000 MXP, EX90,DX80, SX20 and H323, H320 and SIP protocols.
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.