To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00042927
Location: Dublin
Category: Field Services
Schedule (FT/PT): Full Time
Travel Required: Yes, 25% of the time
Shift: Standard Plus On Call
Potential for Telework: Yes, 10%
Clearance: None
Referral Eligibility: Ineligible
Group: Civil

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Description

Job Description:

Leidos Security & Detection Systems is a leading global provider of high value complex automation and control solutions to airports and to the wider aviation sector.

Our success is built on our highly valued people who are passionate about customer satisfaction, who foster a winning ‘can do – get it done’ culture and who support our core values of Integrity, Excellence, Accountability and Respect.

We focus on continuous improvement and excellent execution in everything we do with innovative leadership embracing the highest level of ethics and integrity.

We would love to hear from talented candidates, who are passionate about working for a dynamic international business, share our passion, and value our culture.

WHAT YOU WILL BE DOING:

We are looking for a Qualified Field Service Engineer to join our team at our highly successful Ireland operations hub, based in Dublin. Reporting to the Manger - Field Support, you will be supporting the on-site installation, troubleshooting and ongoing maintenance of airport security systems at our highly valued client’s sites.

KEY RESPONSIBILITIES:

Under limited supervision and usually acting independently, performs a wide variety of technical support activities by installing, troubleshooting, maintaining and servicing trace, body scanner, x-ray and CT based security systems at customer sites. Interacts with and interrogates data from remote diagnostics solution - OVConnect. Typically handles complex products and/or problems, and provide technical guidance to peers & Apprentices within the team. Displays a strong IT skill set and a proven track record of server installation and maintenance. Helps develop and maintain relationships and favorable contacts with current and potential clients such as DAA, Belfast, etc. Helps ensure unparalleled client satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services.  The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Works a rotating shift pattern which supports Dublin Airport and other regional customers. 

  • Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment at Dublin Airport & other regional customers.

  • Coordinates and provides support to regional customers by installing, calibrating, maintaining, testing, troubleshooting and repairing of trace, body scanner, x-ray and CT based security systems of a highly complex nature.

  • Prepares and conducts formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment.  Provides on-site technical and operator training.

  • Works with customer via phone or person to identify operational/technical problems. Responds to customer complaints and questions until resolved.

  • Troubleshoots and diagnoses system/equipment interface problems by phone support, direct deployment or remote diagnostic SW.

  • Interacts and becomes highly proficient with Leidos remote diagnostics solution - OVConnect.

  • Must be highly competent at extracting, analysing and presenting data.

  • Driving the use of OVConnect within the Team and provide user/supervisor/customer training. 

  • Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements. Advises customer of all equipment changes and authorized modifications.

  • Conducts local visits to customer sites (airports) to help determine requirements, needs, and perceptions.

  • Attends OEM training on all job related products

  • Completes CRM and submits all required admin to agreed deadlines.

QUALIFICATION REQUIREMENTS

EDUCATION and/or EXPERIENCE:

Graduate of technical school in electrical/electronic engineering technology. Typically possesses two (2) to five (5) years’ experience in mechanical/electrical or electronic field service environment. Specific highly skilled knowledge of x-ray, CT technology is preferred but not essential for this role as OEM product related training will be delivered. 

OTHER SKILLS AND ABILITIES:

Excellent customer interface, presentation and communication skills, both verbal and written are required. Knowledge of complex digital and analog circuitry is required, Linux a plus.  Knowledge of complex mechanical systems, familiarity with test equipment and experience with High Voltage and X-ray producing equipment preferred but not essential. Experienced with BI or similar management reporting SW. 

Team player with ability to prioritise and work under pressure in a fast-paced environment with minimal oversight.  Ability to perform multiple activities simultaneously and independently.  Must be available to work a rotating shift pattern, travel throughout Ireland at short notice, work non-standard hours, travel on weekends, and assist other field sites as required.

  • Based in Dublin, Ireland, but supporting global business

Please note: To be considered for this role, you must be a UK or EU national, eligible to live and work in the United Kingdom. Relocation is not available for this role.

External Referral Bonus:

Ineligible

Potential for Telework:

Yes, 10%

Clearance Level Required:

None

Travel:

Yes, 25% of the time

Scheduled Weekly Hours:

40

Shift:

Standard Plus On Call

Requisition Category:

Professional

Job Family:

Field Services

  

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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