Leidos Enterprise & Cyber Solutions Defense team is seeking qualified candidates for the role of PC Technician/Help Desk Support to be part of the U.S. Army Corps of Engineers (USACE) – Information Technology (IT) program. This role will be based onsite in the Washington, DC office.
The Army Corps of Engineers – Information Technology (ACE-IT) provides secure enterprise-wide IT and information management support services to more than 37,000 USACE end users located throughout the Continental U.S. (CONUS) and outside the Continental U.S. (OCONUS). ACE-IT is the enterprise IT service delivery team for the U.S. Army Corps of Engineers, supporting mission requirements using a site-specific support model aligned along the USACE Regional Business Centers. ACE-IT provides direct on-site command and control, coordination, planning, and operations and maintenance support for routine and emergency IT services.
Under general supervision, the PC Technician/Help Desk Support person will provide second-tier support to end-users for PC, server, mainframe applications and hardware. They will also handle problems that the first-tier of help desk support is unable to resolve. This person may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level. Services support includes management and operation of the Printers/Multifunction devices, as well as, the management of a Laptop Loaner Pool in the HQ USACE office.
High School Diploma or equivalent
3+ years of applicable work experience
Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Experience supporting Windows 7, Windows 10, and MS Office 2013.
Experience using Remedy or a similar ticketing system.
Strong analytical and follow through skills.
Strong verbal and written communications skills.
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
Ability to work well independently on defined tasks.
Ability to work well as part of a team.
Interim Secret Clearance required.
Experience maintaining Lexmark, HP, Canon, Xerox, or Ricoh printer devices.
Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Secret
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:SCA Computer Support
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.