The successful candidate will provide server operations and maintenance (O&M) support for physical and virtual machine based environments. Typical responsibilities will include:
Troubleshoot server platform issues and perform other system support asks such as monitoring, log management, tier 2 incident and problem escalation support, performance monitoring, and hardware replacement
Provide dedicated support for troubleshooting of server platform issues and user questions; work with users to resolve tickets; troubleshoot individually and as part of a team
Schedule, plan, and implement system upgrades for multiple environments
Support patch and maintain infrastructure systems to be compliant with security scans
Work with engineering to improve the supportability of the domains and maintain the application delivery systems
Provide direct support to other Server Infrastructure teams and cross train to alleviate single points of failure and meet ongoing responsibilities
Investigate, evaluate, and recommend other viable hardware and software solutions as appropriate; identify efficiency opportunities
Interpret and implement system standards, process, and security specifications to maintain organizational IT standards
Provide formal documentation and status reports to fulfill organizational compliance requirements and to serve as reference material for other teams
Work alongside datacenter personnel to track inventory and support server hardware replacement/recap efforts; data center server support includes occasional driving to sites throughout WMA
Bachelor’s degree in Computer Engineering, Computer Science, or related field 12+ years’ experience. Additional experience in lieu of degree.
Experience with VMWare, Windows and Linux with a solid understanding of at least one of these operating systems and is comfortable with or has general knowledge of/experience with the other/s
Hands-on experience providing Tier 2 support for both Windows and Linux based systems
Experience with Ansible
Knowledge of and experience with application delivery solutions
Experience supporting a medium sized (~500) user environment
Possess strong troubleshooting, problem solving, and verbal/written communication skills.
Experience with shell scripting or Python
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI with Polygraph
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.