To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00044318
Location: Vaihingen
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance: Secret
Referral Eligibility: Eligible
Group: Defense

Share: mail twitter linkedin

Description

Job Description:

The Leidos Defense Group has a career opportunity for a Service Desk/Customer Support candidate based at Stuttgart, Germany.

Are you interested in continuing your career in Europe in a mission focused environment?
Leidos has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense.
We are looking for experienced, innovative and motivated IT Specialists to support enablement EUCOM’s mission objectives.

Primary Responsibilities:
Maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and end user devices.
Assisting users via remote access and phone. Provide support to users in resolving problems using service desk center tools.
Providing support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications.
Conducting triage and troubleshooting incoming issues and work with other teams as needed to identify root cause and resolution.
Ensuring tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices.
Ensuring all actions are professionally and thoroughly documented within the ticketing system.
Managing multiple device configuration including end user device support may be required.
Assisting in the creation and maintenance of documentation and SOPs.
Possessing excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity.
Maintaining and demonstrating customer service-orientation and a proactive approach in anticipating and resolving problems while maximizing efficient use of computing resources.
Communicating clearly and succinctly both written and orally, and present products and ideas in a business-like manner.
Working in dynamic fast paced environment that require team interaction and coordination of efforts.
Demonstrating experience in interfacing with both client managers and system users.
Supporting systems, users and applications on a geographically dispersed Windows 10 Enterprise network.
Providing Event Management, Incident Management, Problem Management, Request Fulfillment, Change Management, and Change Evaluation support.
Providing Enhanced Trusted Agent (ETA) Support Services and Multi-Factor Authentication support services.

Basic Qualifications:
Must hold and maintain active Secret Clearance.
High School and 2-4 relevant experience.
Microsoft Certified Solutions Associate MCSA: Windows 10/Office.
DOD 8570 IAT 2 compliance.
TESA eligibility.

External Referral Bonus:

Eligible

Potential for Telework:

No

Clearance Level Required:

Secret

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Customer Support

  

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

   Save Job Saved

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community