Leidos is looking to improve and advance our organization. Our program is focused on the delivery of information technology services to our CMS customers and is structured around an application-centric support approach. We are looking to add skilled, energetic leaders who believe in cross-training, collaboration, and excellent customer service, and are willing to go the extra mile to get the job done.
Our strategic goals are to eliminate downtime, reduce risk, and improve service performance. Therefore, we support a wide range of customer needs ranging from building self-service platforms to white-glove service, all of based on our customer’s established requirements. This organization is comprised of teams supporting a series of application portfolios, as well as project management, security, quality improvement, engineering, and facilities operations. Part of our common responsibility is to drive our new application-centric Integrated Service Delivery (ISD) model.
Your part in this mission, as an ISD Manager, requires you to coordinate closely with your team to establish clear objectives through your team’s interaction with the customer and through your own observation of what needs to take place to efficiently, securely, and effectively support the customer as they support their own customers. Sometimes, this task will not be easy. There may be long days and sleepless nights, but we will all work together to succeed in achieving the goal of providing high-quality, robust, and scalable solutions with minimal business impact.
The current work environment is remote, with a base at Leidos in Windsor Mill/Woodlawn, Maryland. The successful candidate has the ability to manage multiple tasks, including time management, to achieve the successful outcomes for the program. This is an intensive environment and your responsibilities will include:
- Manage configuration and tuning of multiple operating environments to meet business needs.
- Coordinate performance of maintenance including emergent fixes and mitigation, routine patching, support of system tests, and other scheduled operations between the Infrastructure as a Service (IaaS) Team and your own team based on the needs of the customer.
- Ensure flexibility of systems to run successfully in varying environments.
- Oversee and verify the regular update and maintenance of monitoring and automation tools, and the tracking of system information in a Configuration Management Database.
- Participate in manager on-call and be able to triage and direct technical bridges to drive solutions.
- Will have direct supervisory authority over 10-15 individual technical resources, and is responsible for their overall work output. While the performance of the ISD Manager will be evaluated based on the output of the team, she/he does not directly contribute to the work product as a technical resource.
The successful candidate likely comes from a technical background such as Windows, Unix/Linux, or Development. She/he understands modern information technology concepts such as virtualization, middleware, networking, and data storage. Experience with Microsoft Office or similar tools is assumed.
BA/BS or equivalent experience and 5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience. Generally has 2+ years of experience supervising or leading teams or projects. Experience may be substituted in lieu of degree.
2 – 5 years of management experience in a high volume operations-type organization or intensive environment.
Excellent writing and verbal communication skills.
Ability to manage conflict effectively and professionally.
Ability to adapt and be productive in a dynamic environment.
Ability to receive constructive criticism and put feedback into good use.
Strong collaboration skills supporting multiple stakeholders and business operations.
Self-starter, self-managed, and a team player.
Must be able to obtain a public trust clearance
All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.
External Referral Bonus:Eligible
Potential for Telework:Yes, 100%
Clearance Level Required:Public Trust
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.