To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00044630
Location: Falls Church, VA
Category: Business Process
Schedule (FT/PT): Full Time
Travel Required: Yes, 25% of the time
Shift: Day
Potential for Telework: No
Clearance: ADP2 / IT2
Referral Eligibility: Ineligible
Group: Health

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Description

Job Description:

Leidos is looking for an Service Management Manual (SMM) Manager to support a critical program to modernize a Defense Health Agency’s IT infrastructure to provide a standardized, robust, and highly available global infrastructure and enterprise core services, scoped from end-user desktop to data center, while adhering to the cost containment and operational efficiencies. The resultant IT infrastructure and operations framework will support a global data communications network, and enterprise services infrastructure, including data center(s), server hosting, and end-user platform capabilities enabling more than 150K military personnel to support the continuum of health services.

The successful candidate for this role will be responsible for planning and implementing the SMM; including its overall taxonomy, organization, and management. This role is responsible for the On-Going Program for SMM Currency, the continual maturity of the SMM, and the drive to single processes in the program environment. This role drives all the Integrated Service Providers for adoption, participation, and compliance with the SMM.

Primary Responsibilities

  • Formulates and agrees with an appropriate Service Level Management structure for the organization, to include:
    • Service Level Agreement structure (e.g. Service based, Customer based or Multi -Level)
    • Operational Level Agreements with the Service Provider
    • Third Party Supplier / Contract Management relationships to the Service Level Management Process
    • Accommodating any existing Service Improvement Plans / Programs within the SLM process
  • Negotiates and agrees with the Operational Level Agreements with the Service Provider.
  • Negotiates and agrees with both the Customer and Service Provider any Service Level Requirements for any proposed new / developing services.
  • Analyses and reviews Service Performance against the SLAs and OLAs.
  • Initiates any actions required to maintain or improve Service Levels
  • Ensures that appropriate changes are assessed for their impact on service levels
  • Carries out the Process Manager responsibilities for the Service Level Management process
  • Uses best practices to establish and execute business process analysis, re-engineering, process measurements and change management activities

Basic Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field and 10 years of prior relevant experience.
  • Active PMI PMP certification
  • Leadership Skills
  • ITIL v3 Foundation Certification
  • Team Management Skills
  • Service Level Agreement Management experience
  • Experience in a Customer/Cross functional team
  • Service/Quality mindset
  • Analytical skills
  • CompTIA CASP+ CE or equivalent certification
  • Must be US Citizen and able to attain a Position of Trust ADP/IT III security clearance

Preferred Qualifications

  • Master's Degree in Information Technology, Computer Science, Information Systems, or related field
  • Experience managing firm fixed price task orders and performance-based contracts
  • Knowledge of Health IT technology including Electronic Health Records.
  • Experience with Service Desk support and operations
  • ITIL v4 Foundation Certification
  • ITIL Continued Service Improvement Certification

DHAEIT

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

ADP2 / IT2

Travel:

Yes, 25% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Business Process

  

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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