Leidos is looking for a Senior ServiceNow Architect to support the Defense Health Agency (DHA) Military Health Services (MHS) Enterprise Information Technology Services Integrator (EITSI) program.
The DHA MHS EITSI program is a critical program to modernize, standardize and optimize the Defense Health Agency’s IT infrastructure by establishing an Enterprise IT Services (EITS) environment using a Multisourcing Services Integrator (MSI) approach.
The services integrator will manage the EITS environment and assist the government in providing oversight of the Service Providers (SPs) for the benefit of the DHA, MHS, and mission partners. The EITSI will provide independent end-to-end accountability through coordination and validation of IT services delivered by separately contracted SPs. The EITSI will also deliver Service Desk and Global Operations (Network Operations Center, Performance Management) services to DHA.
The IT infrastructure and operations framework will support a global data communications network, and enterprise services infrastructure, including data center(s), server hosting, and end-user platform capabilities enabling more than 150K military personnel to support the continuum of health services.
- Responsible for design and implementation of the IT Service Management (ITSM) and IT Operations Management (ITOM) solution using pre-selected tools to operationalize the processes.
- Support the organizational change initiatives to transition operations to the commercial-based SIAM ecosystem model.
- Oversee the technical systems implementation supporting the SIAM Service Management practices to include architecture management.
- Serve as an technical advisor for the ITSM and ITOM implementation.
- Optimize the overall operation of the SIAM implementation, managed service providers, and processes to create and increase customer value.
- Collaborate with other support functions to manage cross-functional processes required for seamless delivery.
- Manage team and individual performance.
- Builds and executes the SMS platform promoting standardization, interoperability, and scalability.
- Establish and maintain relationships with customer subject matter experts (SMEs) and technical SMEs to effectively maintain and grow the program.
- Bachelor’s degree and 10+ years’ relevant experience or a Master’s degree and 8+ years’ relevant experience.
- Certified Information Systems Security Professional (CISSP) certification
- ServiceNow Certified Implementation Specialist (CIS) in ITSM and ITOM.
- Experience with leading and managing large Enterprise IT infrastructure transformations and operations including implementation of ITIL best practices.
- ITIL v4 Foundation Certification
- Master's Degree in Information Technology, Computer Science, Information Systems, or related field
- Experience with firm fixed price task orders and performance-based contracts
- Knowledge of Health IT technology including Electronic Health Records.
- Experience with Service Desk support and operations
- ITIL v4 Certification higher than Foundations
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:Public Trust
Travel:Yes, 25% of the time
Scheduled Weekly Hours:40
Job Family:Health IT Consultant Comm
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
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