ServiceNow Administrator

Description

Job Description:

Job Summary

Leidos Government Health & Safety Solution Group in Windsor Mill, MD in support of the End User Centric IT Support (ECIS) Contract for Centers for Medicare and Medicaid Services (CMS) is looking to improve and advance the organization. Our program is focused on the delivery of end-user centric IT technology solution to our customer CMS where we are challenged to provide ongoing innovative and seamless experience while using CMS systems, applications and solutions, provide proactive secure development of IT integrations, concepts, and designs across the CMS enterprise and integrate end-user computing devices, conference room technology, infrastructure hardware and software, and user applications into a streamlined and seamless experience across the CMS user base. We fosters a positive end-user experience while ensuring protection of the data.

As ServiceNow Administrator you will perform configuration, development, support and maintenance of the ServiceNow application. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge and other modules.

Primary Responsibilities

Under the direction of the Development and Engineering Lead, Product Manager, Program Manager , Deputy Program Manager and SNOW Development team lead, you will be responsible, to include, but not limited to:

• Configure out of the box workflows and create/maintain custom workflows.
• Hands-on implementation and support experience with ServiceNow ITSM application suite.
• Hands-on experience working with implementing and supporting the following ServiceNow platform features/functions including CMDB, Asset, Service Catalog, Workflows, Knowledge and Change.
• Integrate ServiceNow applications with 3rd party partners to support the data migration.
• Perform data load, mapping, and transforming, Dashboards, Access Controls, Database Views, User interfaces (forms and navigation), Scheduled jobs/reports.
• Troubleshoot and resolve problems.
• Manage User/group including the data loads.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members.
• Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.
• Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support.
• Review and apply requirements from external and internal team and align into ServiceNow development.
• Developing user friendly catalog items with experience writing workflows.
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
• Support platform upgrades as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.

Basic Qualifications

• Bachelor’s Degree with 4 – 8 years of relevant experience or Master’s with 2-6 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• At least 4 years of experience with ServiceNow administration.
• Certified System Administrator (CSA) including delta release certification through the current release.
• Experience with ServiceNow upgrades.
• Assist establishing coding standards to help with consistency.
• Strong analytical, problem-solving and decision making capabilities.
• ServiceNow Partner accreditations and/or micro certifications.
• ITIL v3 Foundations Certification a plus.
• Certified ServiceNow Developer is a plus.
• Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.
• Experience or familiarity with agile development and testing methodology.

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.     

External Referral Bonus:

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About Leidos

Leidos is a Fortune 500^® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.