The EAMS Program is seeking a TAC Watch Specialist to support the Think Analyze Connect (TAC) Program. This position is located in Herndon, Virginia. The ideal candidate will be joining a highly motivated and focused team supporting intelligence analysis around the globe via a centralized service desk.
The TAC watch is responsible for actively monitoring systems, ensuring continuous availability of data, and providing analytic support to a global user base on a 24/7 basis. TAC is a web based analytic support service used to leverage large datasets and aid in the development of predictive analysis within the Intelligence Community (IC).
Responsibilities include, but are not limited to:
Serve as primary point of contact for a large and diverse user base
Persistently monitor relevant systems and coordinate escalation of trouble tickets
Perform initial triage of suspected/reported issues
Work closely with TAC Operations/Engineering staff to coordinate issue resolution and to ensure effective utilization of the software
Support content administration/quality control of the TAC query database and User Management Service
Troubleshoot user access issues
Review and approve user generated queries, account requests, and role requests in accordance with policy
Provide analytic support to users through the creation of grids and queries to help support the mission success of the IC
Receive, respond to, and properly document user requests
Support promulgation of information to the TAC community
Assist with the development of team SOPs and SharePoint site
Responsible for installation, configuration, administration, support and maintenance of systems, including associated hardware. Duties may include updating to new systems, as well as support on current systems by tuning performance, allocating storage space, and implementing critical system patches.
Influences development of solutions that impact strategic project/program goals and business results. Recommends and develops new technical solutions, products, and/or standards in support of function’s strategy and operations.
Leads and manages works of other technical staff that has significant impact on project results/outputs.
Resolves highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation.
Develops solutions that are highly innovative, and achieved through research and integration of best practices.
Generally recognized as a leader in the industry in their area of expertise; sought out by others in the area of expertise for advice and guidance
Provide expert support, analysis, research, and advice into exceptionally complex problems, and processes relating to the subject matter
Serve as technical expert on executive-level project teams providing technical direction, interpretation and alternatives.
Perform highly specialized and technical tasks associated with the most current and cutting-edge technologies
May serve as a technical consultant to a project or a number projects dealing with area of technical expertise
Coordinate with contract management and Government personnel to ensure the problems have been properly defined and the solutions satisfy customer needs
Prior experience with TAC
Bachelor’s degree and 8-12 years of relevant experience OR Masters’ degree and 6-10 years of relevant experience. Additional experience can used in lieu of a degree.
Ability and willingness to work a 24/7 rotating shift
Expertise is in a particular area of Information Technology (e.g., Cybersecurity, Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management).
Demonstrated experience supporting and maintaining IT systems
Prior experience as an analyst within the Intelligence Community (All Source, IMINT, SIGINT, HUMINT)
TS/SCI with CI Poly is required.
Prior Unix/Linux experience
DOD 8570 IAT level 2 qualifying certification (Security+, SSCP, etc.)
Excellent verbal and written communication
Excellent customer service skills
Ability to learn on the fly and work in a fast paced environment
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI with Polygraph
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.