To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00047222
Location: Tewksbury, MA
Category: Field Services
Schedule (FT/PT): Full Time
Travel Required: Yes, 50% of the time
Shift: Standard Plus On Call
Potential for Telework: Yes, 100%
Clearance: Other Clearance
Referral Eligibility: Eligible
Group: Civil

This job posting is no longer active.

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Description

Job Description:

About Leidos

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

Driven by our talented workforce, the Security Detection & Automation Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security detection and automation solutions for aviation, ports and borders, and critical infrastructure customers around the world, with more than 24,000 products deployed across 120 countries. Leidos is positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.  Leidos’ SDA Operation, in conjunction with the TSA, also performs on-call, onsite installation servicing of X- Ray Detection Equipment using leading edge technology to ensure the safety of our clients, customer and passengers.

The Security Detection and Automation Operation is comprised of four divisions to align with our customers’ missions and needs:

As HBS Technical Specialist, this individual must be team oriented and flexible, and actively seek to share information and assist his peers.  Possesses excellent communication skills, both oral and written.  Demonstrates strong electronic repair troubleshooting methodology, ability to recognize efficiency issues, ability to provide mentorship / training and maintains a high technical level of product knowledge.  Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field, and displays high proficiency in servicing the Hold Baggage System Product lines.  Eagerness to work on and lead special projects, some of high visibility as assigned.  Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.  Provides on the job training to new or cross training employees and provides appropriate feedback to management.  Has a strong knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries and project updates as needed.

Troubleshoots, services, performs training on, develops service materials for and repairs Hold Baggage System equipment at customer sites.  Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.  When not on travel, individual will provide assistance to the Training department, Field Service, Engineering and Quality control / assurance teams.  Demonstrates an ability to drive efficiency and effectiveness through mentoring Field Service Staff in order to improve their skill and knowledge of the equipment.

The HBS Technical Specialist must be an example for others to follow.  Not only must they repair and maintain equipment at peak performance, they must exercise excellent communications skills to both internal and external customers, meet deadlines for scheduled work, complete all administrative tasks required for call completion and they must do so in a safe manner.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Must be able to respond to emergency and non-scheduled calls for service on a daily basis within established response time goals.

  • Performs site inspections / audits to ensure contract requirements are being met and that sites are operating at peak efficiency.

  • Develops and maintains departmental work instructions to assist / ensure Field Service efficiency.

  • Works closely with the Training department to ensure that technical courses are set to the correct / needed standard for Field Service Technicians

  • When needed, act as a liaison between the Field Service and other departments / functions within the company.

  • May be called upon to work on equipment that has little or no documentation or training.

  • Completes all technical and administrative tasks within required deadlines.

  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis

  • Maintains an accurate inventory of equipment and tools assigned.

  • Maintains currency on all technical certifications.

  • Reviews the Customer Service Management (CRM) software for open issues and possible trends, then prepares formal reports as necessary.

  • Ensures that tools and test equipment are properly maintained and calibrated

  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.

  • Seeks to provide technical support to Field Service and other service professionals as required.

  • May participate in site audits, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.

  • Possesses a high level of technical knowledge on the company’s HBS and Multiplexing technologies. 

  • Maintains clear and concise business communication proficiency, both oral and written

  • Establishes and maintains a close relationship with other Technical Support, Regional  and Product Managers in order to support the needs of the customer and remain aware of current technical trends.

  • Exercises every available measure to control and minimize costs while maximizing revenue.

  • Must submit expenses, timecards and other administrative tasks within the specified timelines.

  • Travel, overtime and work hours other than Monday-Friday may be required.

  • Comply with and ensure department compliance with Company health, safety and environmental policies.

  • Comply with all applicable U.S. export control and security regulations.

  • May be expected to assist in the preparation of operator and maintenance documentation, training, and may provide training to others as an instructor. 

  • Other duties as required.

Education/Training: Engineering degree in related field (industrial, electrical, electronic, mechanical).  Equivalence achieved through comparative work and life experience is acceptable (>10 years work experience in a related electrical or mechanical field service role). Preferably including certification in networking or systems integration (A+, CCNA, or similar) Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience: Requires a BS and minimum of 4-8 years experience directly involved in troubleshooting and field repair of advanced/integrated electrical and electronic systems and equipment. Preferred candidates will have 8 years experience.

             

Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.  Must be responsive to all customer issues at all times.  Must be willing & able to travel at short notice.

Leidos is growing! Connect with us on LinkedIn and Facebook.

We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.

External Referral Bonus:

Eligible

Potential for Telework:

Yes, 100%

Clearance Level Required:

Other Clearance

Travel:

Yes, 50% of the time

Scheduled Weekly Hours:

40

Shift:

Standard Plus On Call

Requisition Category:

Professional

Job Family:

Field Services

Pay Range:

  

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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