Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux, Windows and Virtual operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
(U//FOUO) Support will be provided on a 12-hour shift, 24 hour/ 7 days a week basis complying with the shift schedule detailed within the associated TTO. Contractors in this category are to be considered Emergency Essential, providing support during F6 headquarters closures and Federal Government Holidays.
The Level 2 System Administrator – Shift (SA-S) shall possess the following capabilities:
(U) Provide support for implementation, troubleshooting and maintenance of IT systems
(U) Manage the daily activities of configuration and operation of IT systems
(U) Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
(U) Provide assistance to users in accessing and using IT systems
(U) Provide support to IT systems including day-to-day operations, monitoring and problem
resolution for all of the client/server/storage/network devices, mobile devices, etc.
(U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and
resolution of problems
(U) Provide support for the escalation and communication of status to agency management and
(U) Optimize system operations and resource utilization, and perform system capacity analysis and planning
(U) Provide support for the dispatch system and hardware problems and remains involved in the resolution process
(U) Provide in-depth experience in trouble-shooting IT systems
(U) Configure and manage UNIX, Linux, Windows and Virtual (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
(U) Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Qualifications: (U) Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Domain Area(s) Specialized Requirements:
(U) Contractor shall within 180 days of being accepted on the contract, earn and maintain the Information Technology Infrastructure Library (ITIL) Foundation (or higher) certification and one of the following;
(U) Microsoft Certified IT Professional (MCITP) certification, or;
(U) COMPTIA Linux + Certification or;
(U) Linux Professional Institute Certification (Level 1 or higher) or;
(U) Red Hat Certified System Administrator (RHCSA) certification
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI with Polygraph
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.