The Leidos Security, Detection & Automation division currently has an opening for a TSA ILS Checkpoint Service Program Manager in Vista, CA.
Ensure the service team adheres to our service contract agreements while communicating and leading the team to achieve our metric goals.
Increase efficiency in all aspects of service operations such as service technician on-site response times, parts requisitioning, and quality of system repairs/maintenance.
Drive organizational growth in order to bring maximum value to our customers.
Lead the proposal preparation and approval actions for proposal submittal.
Commit to the technical, cost and schedule as defined in the proposal and final contract.
Communicate contract requirements to functional teams via regular project meetings.
Monitor and report program EAC, as well as agreed upon technical, cost, schedule, contract, and customer satisfaction metrics at program reviews.
Manage daily contract activities and requirements.
Ensure project revenue recognition and profitability are timely and in concert with the Business Unit financial plan.
Coordinate and monitor all program activities related to Leidos, our business partners and third parties involved.
Coordinate and monitor the customer furnished requirements.
Support customer acceptance of equipment during both warranty and service contract transitions.
Upon transition to product support, monitor system reliability to ensure full customer satisfaction.
Day to day POC with the customer for active contracts.
Support account manager in customer related marketing activities.
BA degree and 12 – 15 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience.
Must have strong communication skills to interface directly with customers.
Previous experience leading and managing professional or technical teams.
Previous project or program management 8+ years
Technical background or program experience working in or with DHS
External Referral Bonus:Ineligible
Potential for Telework:Yes, 10%
Clearance Level Required:None
Travel:Yes, 10% of the time
Scheduled Weekly Hours:40
Job Family:Proj and Prog Management
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.