The EMS Group at Leidos currently has an opening for a Senior Desktop Engineer in support of the GSA DIGIT mission. This position is 100% teleworking position.
The candidate will need to have a wide range of skills in order to be successful. The engineer will need to draw on their strong desktop support and troubleshooting skills as an escalation support specialist to resolve issues. The engineer will also be expected to act as an interface between external teams, such as field support and service desk, and the platform teams in order to provide uniform communication between teams as well as to monitor cross-platform trends and issues. The engineer will also be expected to maintain process documentation and knowledgebase articles. The engineer will be required to regularly call on expertise spanning multiple technical areas, including those outside of their assigned area of expertise, in order to successfully bridge cross-functional gaps. (i.e. networking, server operations, software development, etc.)
Provide technical assistance to computer users. Answering questions or resolving computer problems for clients in person, via telephone, or electronically.
Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Training other staff members on troubleshooting and diagnosing problems.
Writing, editing, and revising training manuals for new and updated software and hardware.
Candidate must have BS degree in Computer Science, MIS, Engineering, Business, or related field with 7-12 years of prior relevant experience or Master's with 5-10 years of prior relevant experience.
Experience in a technical-driven enterprise environment.
Experience in an Agile development environment.
Experienced with a large enterprise project.
Excellent communication skills (written and verbal).
This role is covered by the Service Contract Act.
The minimum rate for this role is $26.22 per hour based in the Washington D.C. area.
The actual rate may change based on work location.
External Referral Bonus:Ineligible
Potential for Telework:Yes, 100%
Clearance Level Required:Public Trust
Scheduled Weekly Hours:40
Job Family:SCA Computer Operations
Pay Range:Pay Range - -
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.