The Leidos Intelligence Group currently has an opening for a Tailored Desktop Support Team Lead to work in our Springfield, Virginia office. This is an exciting opportunity to use your leadership skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission at the National Geospatial-Intelligence Agency (NGA). In this mission, we provide NGA with a bridge to the future, strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS for NGA, provide continuous improvement in the effectiveness and efficiency of UFS, implement special orders to rapidly support mission needs without disrupting daily operations and posture NGA to transition to future IC DTE service offerings.
This individual will lead the team responsible for providing support to the East College, NOC support to the Director and staff, IMACDs from an end user’s prospective and supporting all projects in the East. The team is also responsible for managing hardware in all stages including unpacking and setup of workstation equipment.
Oversee staff members, facilitate meetings, and ensure that the team satisfies the customer’s requirements as required by the contract.
Team leaders use strong communication skills to motivate and encourage workers and use strong interpersonal skills to build customer relationships.
Installing PC operating systems via scripted install packages
Installing application software on PCs via scripted install packages
Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur
Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.
Performs all administration involved with PC (desktop/notebooks) distribution including
Performing inventory on software and computer stock and making request for order or ordering new equipment
Performs service center technology support which may include duties such as installing an IP phone, installing COTS – GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur
Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.
Support network and locally attached printers
Use of the Support Center ticket database to track, update and close tickets.
Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer.
Identify and execute process improvements and other enhancements that improve operational efficiency.
Must have a current TS/SCI Clearance w/ ability to obtain POLY
Must have some knowledge in one or more of the following areas:
Desktop Image Management
Virtual Desktop Infrastructure (VDI) Support Services
Home Directory and Profile Support Services
Print, Fax and Scan Support Services
Unified Communications Support Services
E-mail Support Services
Desktop Software Support Services
Desktop Entity Support Services
Directory, Authentication and Account Mgmt- O&S - Expanded 12x5
Domain Name Services
Dynamic Host Configuration Protocol (DHCP)
Patch Management (Windows)
Education & Experience:
Requires Bachelors Degree and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
Experience in lieu of degree.
External Referral Bonus:Eligible
Potential for Telework:No
Clearance Level Required:Top Secret/SCI
Scheduled Weekly Hours:40
Job Family:Systems Administration
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.