Field Operations Technician

Description

Job Description:

The Enterprise & Cyber Solutions Operation is hiring a Fields Operations Engineer to support the National Air and Space Intelligence Center at Wright-Patterson Air Force Base, Ohio. An active TS/SCI is required; all work is onsite.

Primary Responsibilities

• Provide Defense Logistics Agency Disposition Services (DLADS) and Factory support during core business hours

• Provide Level II Service Desk support

• Provide support to resolve service requests tickets for new installation or desktop configurations within defined service level expectations.

• Execute computer recapitalizations as needed to include imaging and the removal/disposition of old computer.

• Work closely with Hardware Technician (Desktop) support, Equipment Control Office (ECO), Property Custodians (NPC), and Logistics to schedule equipment pickup

• Receive, sanitize, and prepare IT equipment for pickup; IT equipment includes, but not limited to, desktops, laptops, mobile phones, servers, peripherals, printers, scanners, and multi-function devices

• Provide support for single function printers, multifunction printers, plotters, 3D printers, and flatbed scanners during the core work hours and on-call support for non-core hours

• Diagnose and resolve printer/scanner/MFG requests/problems in a customer service oriented, team environment

• Resolve printer trouble tickets within defined service level expectations

• Image desktop computers to include but not limited to Dell and HP models as well as various Mobile Devices such as laptops

• Equipment to be installed and maintained includes but is not limited to Dell and HP Windows/Linux desktop computers (to include other AFWAY desktops and workstations), and various Linux workstations (to include Red Hat Enterprise Linux)

• Maintain supply of hardware and peripherals for break fix and warranty trouble tickets

• Complete sanitization and disposition forms

• Utilize the trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to ServiceNow) to track all requests for installation and disposition services

• Provide warranty support for printers, laptops, and desktops

• Resolve assigned tickets using Standard Operating Procedures (SOP’s)

• Adhere to and follow all safety guidelines to include use, storage, and proper maintenance of all tools

• Use existing processes and tools to sanitize and prepare multiple types of equipment for pickup

• Image/Install/maintain/repair/remove workstations and peripherals

• Provide computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision

• Maintain list of tools and toolboxes associated with this functional area

• Work incident and service requests received and use best OEM practices to troubleshoot and repair defective devices

• Install and move workstations and peripherals in accordance with customer guidelines

• Maintain inventory of needed equipment to include hard drives, printers, toner etc.

• Receive, test, and return to Governmental bench stock all vendor repairs and warranty items

• Ensure replacement computers are operational upon installation to the customer including all software

• Communicate with the customer to ensure they retain all functionality upon receiving a new computer or printer

• Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month

Basic Qualifications

• Active TS/SCI clearance

• Information Assurance Technical (IAT) Level II (e.g., Security+) certification

• High school Diploma or General Equivalency Diploma (GED) with at least 4 years of work experience

• Excellent communication skills and demonstrated ability to resolve all situations in a professional manner

• 3 - 5 years experience providing IT support for desktop computer equipment and peripherals

Preferred Qualifications

• Experience with trouble ticket tracking systems such as Microsoft System Center Service Manager or ServiceNow

COMET 08

External Referral Bonus:

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Clearance Level Required:

Travel:

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About Leidos

Leidos is a Fortune 500^® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.