The Enterprise & Cyber Solutions Operation is hiring a Telecommunications Specialist to support the National Air and Space Intelligence Center at Wright-Patterson Air Force Base, Ohio. An active TS/SCI is required; all work is onsite.
Operate, maintain, and report on NASIC’s classified Cisco Call Manager and Unity Suite in accordance with NASIC, Air Force, and DISA Security Guidelines
Manage physical asset inventory
Manage NASIC VoIP trouble ticket queues and meet established service level agreements
Provide Level II and III CFP escalation support
Provide voice design, maintenance, and support in coordination with requests from the Network Team Lead and/or the Network Operations
Secure all network devices following DoD guidance, IC guidance, and DISA STIGs
Work with the Network Team Lead and Network Operations to schedule all voice-related changes according to change management process
Maintain architectural network diagrams and document all installations/changes in MS Visio
Provide input to Daily Logs, Weekly Activity Reports, and Monthly Reports on all voice tasks performed, man hours used and parts used
Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month
Edit and compose self-help knowledge articles
Build quarterly reports to capture the status of voice system’s health, license usage, and inventory of spares.
Monitor critical NASIC voice infrastructure (e.g. networks, servers, storage, power, and cooling) and manage the monitoring systems software
Provide voice design in coordination with requests from the Network Team Lead and/or Network Operations
Perform root cause analysis for service interruption recovery, implementing preventative measures to deploy in the enterprise
Research and evaluate new technology and infrastructure solutions, making recommendations as appropriate.
Active TS/SCI clearance
Information Assurance Technical (IAT) Level II (e.g., Security+) certification
Possess and maintain a Cisco Certified Network Professional Voice certification or equivalent
Requires high school diploma or equivalent and 3 – 5 years of prior relevant experience.
Prior experience operating/maintaining Cisco Call Manager and Unity Suite in a classified environment.
External Referral Bonus:Ineligible
Potential for Telework:No
Clearance Level Required:Top Secret
Scheduled Weekly Hours:40
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.