To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00048569
Location: Dayton, OH
Category: Field Services
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance: Top Secret/SCI
Referral Eligibility: Ineligible
Group: Defense

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Description

Job Description:

The Enterprise & Cyber Solutions Operation is hiring a Service Desk/Workspace Deployment Lead to support the National Air and Space Intelligence Center at Wright-Patterson Air Force Base, Ohio. An active TS/SCI is required; all work is onsite.

Primary Responsibilities

  • Provide helpdesk services and be the single point of contact for all IT related issues for both internal and external customers
  • Create and update helpdesk tickets and documentation upon request through using the enterprise ticket tracking system
  • Diagnose and resolve technical and end-user problems in a customer service oriented, team environment
  • Utilize ticket tracking system to track, document, and coordinate actions with members of the Information Technology support team
  • Provide network resource/environmental monitoring and alarm reporting
  • Provide desktop support at the customer’s location as required; desktop support includes Windows and Unix/Linux workstations and mobile computing (i.e. laptops and tablets)
  • Diagnose and resolve printer/scanner problems
  • Use enterprise monitoring solutions to monitor and support various networks, systems, and services
  • Perform documented Tier I and II system assessments and/or remediation as outlined in service desk standard operating procedures (SOP).
  • Interact with other team members and back office (Level II/III) personnel to determine corrective action
  • Replace workstations with like systems and reload all applicable user applications
  • Coordinate with other service providers such as hardware technicians and software administrators when additional level II or level III support is required
  • Provide Trusted Agent (TA) PKI support as requested for mission networks
  • Provide daily network status reports to the Operations team
  • Provide weekly functional area reports summarizing work accomplished, work planned in next week and important issues occurring during the week

Basic Qualifications

  • Requires an BS degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. Years of experience may be substituted in lieu of a degree
  • Active TS/SCI clearance
  • Information Assurance Technical (IAT) Level II (e.g., Security+) certification
  • Prior experience leading helpdesk/service desk teams

Preferred Qualifications

  • Experience with one or more enterprise ticket tracking systems (e.g., Atlassian JIRA, Atlassian Jira Service Desk, Atlassian Confluence, ServiceNow and Microsoft Service Manger)
  • Experience with enterprise monitoring solutions (e.g., SolarWinds, Zenoss)
  • Experience installing and maintaining Dell and HP Windows/Linux desktop computers and various Linux workstations (to include Red Hat Enterprise Linux)

COMET 1 GSP

External Referral Bonus:

Ineligible

Potential for Telework:

No

Clearance Level Required:

Top Secret/SCI

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Field Services

Pay Range:

COVID Response

Please note that effective October 1, to enter Leidos facilities in the U.S. and to attend Leidos business events outside of our facilities, employees, vendors, subcontractors, and visitors will be required to be vaccinated or maintain proof of a weekly negative COVID-19 test. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated or able to show negative COVID-19 test results to access facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. 
 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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