HNS-OPS Performance Management Analyst

Description

Job Description:

GLOBAL INFORMATION GRID (GIG) SERVICE MANAGEMENT-OPERATIONS (GSM-O), A DEFENSE AND INTELLIGENCE GROUP OF LEIDOS, HAS AN OPENING FOR A PERFORMANCE MANAGEMENT ANALYST FOR THE HNS OPS TEAM AT FORD ISLAND, HI.

DEFENSE INFORMATION SYSTEMS AGENCY (DISA) LOCATED AT FORD ISLAND, HI IS PARTNERING WITH THE U.S. NAVY, U.S. MARINES, U.S. ARMY AND AIR FORCE TO FUNDAMENTALLY WILL MODERNIZE THE DEFENSE DEPARTMENT’S INFORMATION NETWORKS AND COMMUNICATIONS INFRASTRUCTURE IN HAWAII. THE PROGRAM CONSISTS OF THREE CONTRACT VEHICLES TO BUY INFORMATION NETWORK INFRASTRUCTURE SERVICES AND UPGRADE INTERNET PORTOCOL TECHNOLOGY. PROGRAM WOULD SHIFT EXISTING ANALOG COMMUNICATIONS FOR DEPARTMENT OF DEFENSE PERSONNEL IN HAWAII TO UPGRADE ALMOST EVERYTHING OVER INTERNET PROTOCOL (IP) TECHNOLOGY BASE TO PROVIDE FEATURES LIKE VOICE OVER INTERNET PROTOCOLS AND WEB CONFERENCING. ALSO GENERATES MONTHLY PERFORMANCE REPORTS FOR THE 5ESS NETWORK UTILIZING METRICS ESTABLISHED BY THE CONTRACT DATA REQUIREMENTS LIST (CDRL) AS REQUESTED BY GOVERNEMENT MANAGERS.

THE DUTIES AND RESPONSIBILIES OF THE PERFORMANCE MANAGEMENT ANALYST WILL CARE OF THE FOLLOWING FUNCTIONS: 

• GENERATES MONTHLY PERFORMANCE REPORTS FOR THE INCIDENT MANAGEMENT UTILIZING METRICS ESTABLISHED BY THE CONTRACT DATA REQUIREMENTS LIST (CDRL) AS REQEUSTED BY GOVERNMENT MANAGERS.

• PRESENTS DATA TO GOVERNMENT LEADERSHIP DURING MONTHLY PERFORMANCE REVIEW.

• UTILIZES MICROSOFT EXCEL/WORD/POWERPOINT/OFFICE SUITE ALONG SIDE BRIO, TO GENERATE THE REQUIRED TABLES/CHARTS/DIAGRAMS.

• RECEIVES REQUEST FROM GSMO PERSONNEL (5ESS SERVICE DESK, 5ESS OPERATIONS ENGINEERS), DISA PAC GOVERNMENT CUSTOMERS AND EXTERNAL PES-HI CUSTOMERS FOR AD HOC REPORTS AND PROVIDES THE DATA IN A TIMELY MANNER.

• UTILIZES REMEDY TICKETING SYSTEM TO TRACK CUSTOMER REQUESTS.

BASIC QUALIFICATIONS:

• High School Diploma and 5+ years of overall related experience.

• Hold DOD-8570 IAT LEVEL 2 BASELINE CERTIFICATION (SECURITY+ CE, CISSP OR EQUIVALENT) prior to start date.

• Currently possess an active Secret security clearance.

• Experience with the following alarm surveillance, fault management, performance management.

• Expertise in one or more of the following performance or capacity planning, reporting, analysis, rot cause assessment and forensics.

• Expertise in two or more of the following devices/vendors; MS EXCEL, INFOVISTA, NETCOOL, BMC REMEDY.

• Ability to work in a team focused and dynamic environment.

GSMO 
EXTERNAL REFERRAL ELIGIBLE

External Referral Bonus:

Potential for Telework:

Clearance Level Required:

Travel:

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Leidos is a Fortune 500^® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.