Enterprise Computing Applications Monitoring Support

Description

Job Description:

The Defense Group of Leidos is currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations in Arlington, VA.

Shift Schedule: 
7 a.m.-7 p.m.  Sunday –Tuesday and every other Wednesday
7 p.m.-7 a.m.  Sunday –Tuesday and every other Wednesday
7 a.m.-7 p.m.  Every other Wednesday and Thursday-Saturday
7 p.m.-7 a.m.  Every other Wednesday and Thursday-Saturday

Position Overview:

• Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.

• Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements. 

• Must be detail oriented and document all worked performed via appropriate ticketing/tracking system.

• Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved. 

• Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).

• Must be proficient with Microsoft Office Suite.

• Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.

• Perform workstation and server patching and other duties as they apply to supporting enterprise computing Tier III initiatives.

Required:

• Requires high school diploma or equivalent and 5+ years of prior relevant experience. 

• Active Top Secret DoD clearance.

• Active DoD 8140 IAT Level II  (Sec+CE, CASP) Cyber certification or better.

• Minimum 3 Years’ experience in Tier III Support operations.

• Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools.

• Hands on experience with Server Administrations including virtualization. 

• Commitment to adapting and adhering to best practices. 

• Attention to detail and professionalism.

Desired:

• Experience with Organizational Messaging Systems (OMS) and subsystems including Automated Message Handling System (AMHS), ECGS, ITS, and MCS.

• Hands-on experience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk.

• Active DoD 8140 IAT Level III certification.

• Bachelor’s degree in Computer Science or related IT or technical field.

External Referral Bonus:

Potential for Telework:

Clearance Level Required:

Travel:

Scheduled Weekly Hours:

Shift:

Requisition Category:

Job Family:

Pay Range:

About Leidos

Leidos is a Fortune 500^® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.