Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.
Driven by our talented workforce, the Security Detection & Automation Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security detection and automation solutions for aviation, ports and borders, and critical infrastructure customers around the world, with more than 24,000 products deployed across 120 countries. Leidos is positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Leidos’ SDA Operation, in conjunction with the TSA, also performs on-call, onsite installation servicing of X- Ray Detection Equipment using leading edge technology to ensure the safety of our clients, customer and passengers.
The Security Detection and Automation Operation is comprised of four divisions to align with our customers’ missions and needs:
Job Description Summary:
The Senior Manager, Service Operations & Spares Fulfillment is responsible for service parts customer and field support and related distribution to ensure maximum customer uptime globally, with the opportunity for role expansion to drive fulfillment strategy & execution. Exercises working knowledge of the service spare parts business discipline, strategy and distribution management. Must be able to perform the essential duties and responsibilities with or without reasonable accommodation.
Essential Duties and Responsibilities:
Manages the global customer services spares ensuring an acceptable level of service to customer service technicians, internal customers and external distributions, reps and external customers.
Owns US and International Order-to-delivery process and ensures fast, efficient, and accurate order-to-delivery execution
Leads Customer Fulfillment Teams supporting global FS teams, 3rd party FS providers, and international customers
Develops policies and procedures to maintain service levels and minimize inventory investment. Makes recommendations for process improvements to ensure cost effectiveness. Recommends stocking levels and inventory investment worldwide.
Maintain a forward thinking continuous improvement strategy for historical service spare parts management and maintenance.
Identifies and pursues cost reduction opportunities to lower cost of service spares global support.
Ensures procedures and metrics are in place to monitor the flow of goods and materials Coordinates and control the sales order process and associated information systems.
Provides metrics and reports on service performance.
Provides 2nd Level support issues of product availability, part #’s, and logistics
Manages the company’s 3PL relationship to ensure order execution performance, inventory control, and exception management
Ensure SLA’s and KPI’s are meeting expectations
Leverages 3PL tools and reports to ensure we are driving continuous improvement in the end-to-end Order to Delivery process
Optimizes the US DC and Depot footprint to ensure customer uptime, agility, and growth
Collaborates directly with senior leadership on the development and implementation of strategies to enhance the value and cost-effectiveness of our distribution model. (Assess, in particular, the opportunity to centralize our US Distribution
Travel Requirements: Up to 30% travel, depending on the needs of the organization.
15+ years prior experience in Service Parts Distribution, Transportation, Customer Service/Customer Fulfillment
5+ Years of Leadership experience
Proven expertise hiring and retaining top caliber technical talent in the Boston area.
Experience with international shipping requirements and process
Inventory control & Lifecycle management
Experience in ERP integration and implementation
Strong understanding of contracts, staffing, service delivery, performance and operational excellence.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Advanced analytical, evaluative, and objective critical thinking skills
Ability to gather data, compile information, and prepare reports
Exceptional organizational, analytical and detail-oriented thinking skills with a creative spirit that is contagious.
The ability to operate in a fast moving environment and execute in the presence of ambiguity and change.
Excellent people management skills, including the ability to influence, negotiate and achieve results through direct reports and others
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
See how Leidos is safeguarding people and commerce by selecting the link below! Transforming global security and detection.
We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.
External Referral Bonus:Ineligible
Potential for Telework:Yes, 25%
Clearance Level Required:Other Clearance
Travel:Yes, 25% of the time
Scheduled Weekly Hours:40
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.