Description
Job Description:
This administrator will maintain the infrastructure services enterprise monitoring system, validating the health of monitoring agents and communication between alerting platforms and the monitor of monitors. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.
Primary Responsibilities
Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
Provide support implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems.
Maintain the infrastructure services enterprise monitoring system, validating the health of monitoring agents and communication between alerting platforms and the monitor of monitors.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Establish comprehensive availability and capacity management solution using lessons learned
Develop solutions to technical issues.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
Support customer requirements in a 24/7/365 environment and schedule.
Update operations and maintenance documentation for 24/7/365 personnel.
Basic Qualifications
Experience with interacting with customers to handle service inquiries and problems.
Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
Knowledge of IC IT standards and best practices.
Experience troubleshooting issues in a growing environment.
Experience with maintaining the infrastructure services enterprise monitoring system, validating the health of monitoring agents and communicating between alerting platforms and the monitor of monitors.
Experience with log reviews, incident analysis, and identification of issue trends
Time management skills.
Strong oral and written communications skills.
Track record of working effectively within a team, and support to peers toward improved processes and results.
Experience with support ticket management systems.
Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
The candidate must have Bachelor’s Degree with 2-4 years or a Master’s Degree with less than 2 years of prior relevant experience. Years of experience maybe used in lieu of a degree.
US Citizenship is required
TS/SCI with Poly required for this position or TS/SCI and willingness to get a Poly.
Desired Qualifications
Foundation of knowledge around AWS cloud services and the cloud ecosystem
Pay Range:
COVID Response
Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. Effective December 8, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
About Leidos
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
